Operational Support Services – Freshdesk Assistant

AAB group; City of Edinburgh; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid working model

Private Medical Insurance

Annual leave + holidays

Job summary

AAB is seeking an Operational Support Services – Freshdesk Assistant in Edinburgh to support document production, onboarding checks, and front-of-house duties. The role requires strong organisational skills, attention to detail, and excellent written and spoken communication.

You'll handle letters, reports, and mail merges while maintaining brand standards. The position offers hybrid working in a professional services environment, with opportunities for training and development within the

Qualifications

• Experience in an office environment administration or support role with document processing is essential.
• Understanding of a professional services organisation is advantageous.
• Proactive, positive attitude to problem solving and ability to work independently or in a team.

Responsibilities

• High-quality document production including letters, reports, proposals, slide decks, file notes and mail merges using MS Office.
• Ensure content accuracy and alignment with brand guidelines to meet quality standards.
• Type-sign financial statements and issue for signing via Docusign.
• Front of House cover including mail handling, client welcoming and refreshments.

Skills

Strong organisational skills

Time management

Excellent written and verbal skills

Attention to detail

Ability to prioritise multiple tasks

Tools

Microsoft Word

PowerPoint

Excel

Outlook

Microsoft Teams

Job description

Operational Support Services – Freshdesk Assistant

Application Deadline: 9 October 2026

Department: Operational Support Service

Employment Type: Permanent

Location: Edinburgh

Description

DISCOVER YOUR POTENTIAL. BUILD YOUR CAREER. JOIN US AT AAB.

AAB is a leading professional services firm operating across the UK, Ireland, and the USA. We specialise in the mid-market, supporting individuals, family businesses, and organisations with a full suite of services including audit, tax, corporate finance, payroll, people consultancy, and wealth management. With 1,000+ team members, we deliver expert support to clients all over the world.

EVERYONE HAS THE AABILITY TO SUCCEED- WE’LL HELP YOU GET THERE.

Our people are at the heart of everything we do. We succeed together as one team, building strong client relationships through passion, empathy, and straightforward advice. That’s what makes AAB different. We invest in brilliant talent across every area of the business, offering tailored training, professional qualifications, and continuous support to help you grow.

Your growth matters to us. We’ll give you the tools, encouragement, and opportunities to lead, learn, and make an impact. Guided by our six core values, we foster a culture where collaboration, trust, and enthusiasm thrive.

AABSOLUTELY DEDICATED TO HELPING YOU ACHIEVE YOUR GOALS

At AAB, your career is what you make it. We are here to help you turn ambition into action, whether that’s becoming a technical expert, a future leader, or someone who simply makes a difference every day. If you're ready to be part of a team that’s united by purpose and driven by values, we’d love to hear from you.

ESG COMMITMENT

We take our responsibility seriously. From reducing our environmental impact, to supporting education through training and talent programmes, to giving back to our local communities with our charitable initiative ABBIE- ESG is part of who we are.

ROLE PURPOSE

Key duties & responsibilities:

• High-quality document production including letters, reports, proposals, slide decks, file notes and mail merges using all MS Office packages
• Ensure document content is accurate, error free and align with our brand guidelines to meet quality standards
• Type-sign financial statements and issue for signing via Docusign
• Perform Anti-money Laundering Checks as part of our interim client onboarding process for acquired entities
• Front of House cover including dealing with incoming and outgoing mail, client welcoming and refreshments
• Ad hoc diary management and co-ordination of internal meetings
• Accurate and timely transcription of audio dictation to meet agreed deadlines (occasional)
• Assist other members of the Operational Support Team in ad hoc projects or new initiatives being rolled out along with any other duties requested to maximise efficiencies
• Assist with group and/or Business Unit with ad hoc administration and data entry as and when required

Experience & qualifications

Key Skills and Attributes

• Strong organisational and time management skills, with exceptional attention to detail and the ability to effectively prioritise and manage multiple tasks simultaneously.
• Excellent written and verbal communication skills
• Advanced proficiency in Microsoft Word, PowerPoint, and Excel is essential; working knowledge of Outlook and Microsoft Teams is desirable.
• Proven ability to work effectively under pressure, manage competing priorities, and consistently meet deadlines.
• High level of accuracy and attention to detail, ensuring work is completed to a consistently high standard.
• Strong interpersonal skills, with the ability to build positive working relationships and collaborate effectively with stakeholders at all levels.

Role Requirements

• Experience in an office environment administration/support role with document processing is essential
• An understanding of a professional services organisation is advantageous
• A proactive and positive attitude to problem solving and the ability to work independently as well as part of a team

WHAT AAB OFFER

We want you to feel supported inside and outside of work. That’s why we offer a benefits package designed for your wellbeing, lifestyle, and career.

Time Off & Family Support

• Annual leave (plus public holidays), with the option to buy or carry over leave
• Enhanced parental leave (maternity, paternity, adoption)
• Paid volunteering day to support causes that matter to you

Health & Wellbeing

• Private Medical Insurance (PMI) for you and the option to cover family members
• Employee Assistance Programme (EAP) for 24/7 mental health and wellbeing support
• Death in Service benefit

Financial Security

• Competitive pension scheme
• Life assurance policies to support you and your family

Flexible & Agile Working

• Hybrid working model
• Agile working culture that supports flexible hours and smarter working
• Modern office spaces designed for collaboration, focus, and wellbeing

Disclaimer

Unsolicited CVs sent to AAB by Recruitment Agencies will not be accepted for this position. AAB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.