Operational Support Officer - WorkWell North

NHS; Carlisle; Hybrid; GBP 21,000 - 24,000; Full time

Job summary

A health service provider in North Cumbria is seeking an Operational Support Officer to enhance the WorkWell service. The role involves managing data quality, supporting service improvements, and collaborating with various stakeholders. Ideal candidates will have experience in managing referrals, excellent organizational skills, and be willing to work flexibly across multiple locations including Carlisle and Whitehaven. Full-time and part-time positions are available.

Qualifications

• Experience managing referrals and triaging support services.
• Ability to coordinate multidisciplinary teams.
• Excellent organizational, communication, and IT skills.
• Experience with health data platforms and data analysis.
• Experience leading meetings and working with multidisciplinary teams.

Responsibilities

• Support assessment processes and ensure high-quality employment advice.
• Manage caseloads for Work and Health Coaches.
• Oversee data collection, accuracy, and analysis for reporting.
• Liaise with health professionals and partner agencies.
• Monitor participant progress and service performance metrics.
• Participate in meetings and represent the service externally.
• Support audits and develop SOPs.

Skills

Managing referrals

Coordinating multidisciplinary teams

Organizational skills

Communication skills

IT skills

Data analysis

Teamwork

Education

Degree or equivalent experience

Tools

K2 Kintex system

Job description

Job Summary

Cumbria Health is seeking a highly motivated Operational Support Officer to support the delivery of the WorkWell service in North Cumbria.

The role involves managing service data quality and performance reporting, monitoring key metrics, tracking referral and outcome targets, and supporting service improvements through data analysis. The officer will work closely with Digital and Performance teams to ensure accurate data entry into the K2 Kintex system and utilize insights for service development. Additionally, the role includes supporting community engagement, workforce planning, and collaboration with external stakeholders to ensure a person-centred approach.

This position covers North Cumbria and may be based at community sites in Carlisle, Penrith, Workington, or Whitehaven.

Contract Details: 12 months fixed-term, full-time, part-time, and flexible working patterns considered.

Closing Date: 05/08/2025

Interview Date: 13/08/2025

Applicants are encouraged to include their mobile number in their application and check their spam/junk folders for correspondence. Early application is advised as the job may close earlier once sufficient applications are received. Please note, we cannot sponsor visas for this role.

Main Duties:

• Support assessment processes and ensure high-quality employment advice and interventions.
• Manage caseloads for Work and Health Coaches, ensuring personalized Work Plans.
• Oversee data collection, accuracy, and analysis for reporting and decision-making.
• Liaise with health professionals, partner agencies, and employers to support participant outcomes.
• Monitor participant progress, outcomes, and service performance metrics.
• Participate in meetings and represent the service externally.
• Support audits, develop SOPs, and perform administrative tasks to ensure service quality and efficiency.
• Work flexible hours as needed.

Person Specification:

Personal Circumstances

• Positive attitude, confidence, organization, teamwork, flexibility, rapport-building, initiative, and workload management skills.

Other Requirements

• Willingness to undertake further training.

Skills & Experience

• Experience managing referrals and triaging support services.
• Ability to coordinate multidisciplinary teams.
• Excellent organizational, communication, and IT skills.
• Experience with health data platforms and data analysis.
• Experience leading meetings and working with multidisciplinary teams.

Desirable

• Experience in employment support services and understanding of health/social inequality barriers.
• Experience using K2 Kintex system.

Qualifications

• Degree or equivalent experience.

Additional Details:

• Salary: £21,600 - £23,414.78 per year
• Location: Carlisle, Penrith, Workington, Whitehaven
• Employer: Cumbria Health
• Website: https://cumbriahealth.co.uk/