Operational Support Officer (OSO) - HMP Altcourse

Sodexo; Liverpool, Liverpool City Region; On-site; GBP 27,000; Full time

Job summary

Join a leading company as an Operations Support Officer at HMP Altcourse, where you will engage with staff, visitors, and residents in a dynamic environment. This role emphasizes interpersonal skills and offers comprehensive training. Enjoy a full-time contract with competitive salary and benefits while making a positive impact.

Benefits

Comprehensive Paid Training

Day and Night Shift Patterns

Additional Benefits

Qualifications

• Ability to engage with and manage people.
• Calmly challenge inappropriate behavior.
• Work independently or in a team.

Responsibilities

• Maintain a safe and secure environment for staff, visitors, and residents.
• Foster an environment prioritizing safety and security adherence.
• Serve as an ambassador for HMP Altcourse and Sodexo.

Skills

Interpersonal Skills

Proactive Approach to Equality and Inclusion

Proactive Approach to Health and Safety

Teamwork

Task Management

Job description

Operational Support Officer (OSO) - HMP Altcourse

Job Introduction

Are you seeking a rewarding and challenging role within a dynamic and diverse environment? Do you possess excellent interpersonal and customer service skills? Are you eager to make a positive impact on the lives of staff, visitors, and residents at HMP Altcourse?

If so, we invite you to explore this exciting opportunity to join our team as an Operations Support Officer (OSO).

What We Offer

• Salary of £26,734.51
• Both day and night shift patterns available, with night shifts scheduled as 7 days on and 7 days off
• Full-time contracts
• Comprehensive paid training
• Additional benefits outlined in the attached benefits guide

Role Overview

It’s what’s inside that counts

Our OSOs emphasize the importance of interpersonal skills over prior experience in this environment. The key is your ability to engage with and manage the people you serve.

As an Operations Support Officer, your responsibilities include maintaining a safe and secure environment for staff, visitors, and residents, ensuring everyone is treated with decency, dignity, and respect. You will also foster an environment that prioritizes safety and security adherence.

This role is suitable for individuals from diverse backgrounds such as Forces, Social Care, Support Work, Teaching, Retail, or others seeking a career change that could transform their future.

Unique Environment

Working in a prison is unlike any other career. It requires humility, professionalism, and the ability to build rapport with colleagues and visitors while maintaining respect. You will serve as an ambassador for HMP Altcourse and Sodexo, being the first and last point of contact for visitors and staff.

Please refer to the attached detailed job description for a comprehensive list of responsibilities.

The Ideal Candidate

Great PCOs are essential to our operations, supporting prisoners and encouraging positive change. Attributes we value include:

• High interpersonal skills
• Proactive approach to Equality and Inclusion
• Proactive approach to Health and Safety
• Calmly challenging inappropriate behavior
• Ability to work independently or in a team to high standards
• Systematic and proactive in task management

Training Program

All training is provided to ensure you are confident and prepared. The four-week training program includes shadowing experienced colleagues and learning to handle conflicts, preparing you for independent work as an OSO.

About Sodexo

Our purpose is to create a better everyday for everyone, building a better life for all. Operating in 55 countries and serving over 100 million consumers daily, we specialize in On-Site Food and FM Services, Benefits & Rewards, and Personal & Home Services.

We are committed to diversity, inclusion, and equal opportunities. As a Disability Confident Leader, we support candidates with disabilities through our specialized interview scheme.

Location

HMP Altcourse, Brookfield Drive, Fazakerley, Liverpool, L9 7LH, United Kingdom