Operational Support Officer - Driver

Serco; Doncaster; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join Serco as a Prison Support Officer Driver at HMP Doncaster, helping to maintain smooth prison operations. This role involves vehicle maintenance and requires a full clean UK driving license along with strong interpersonal skills. Serco offers training opportunities, a contributory pension scheme, and discounts across various retailers.

Benefits

Training and development

Up to 6% contributory pension scheme

Employee Assistance Programme

Discounts across around 1,000 retailers

Qualifications

• Full Clean UK Driving License is essential.
• Experience in a secure environment is desirable.
• Flexibility to work shifts, including nights.

Responsibilities

• Monitor and maintain vehicle mileage and complete audits.
• Keep vehicles clean and liaise with garages for maintenance.
• Report any security issues to the Security Manager.

Skills

Organisation

Analytical Thinking

Attention to Detail

Communication

Interpersonal Skills

Education

GCSEs in Maths and English (Grade C or above) or equivalent

Tools

Microsoft Office

Job description

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We’re looking for Prison Support Officers (OSOs) Drivers to join our team at HMP Doncaster. You’ll play a vital role helping prison operations run smoothly.

What does the job involve?

• To monitor, maintain and record the Vehicle Mileage and to complete the relevant weekly forms which are required for Audits
• To be competent Driver with a clean license and comply with the Serco Drivers Mandate
• To liaise with the Garages/ Service providers to keep the vehicles road worthy and legal at all times.
• To make arrangements for replacement vehicles if Required
• To Keep the vehicles clean both external and internal
• Must be fully aware of Map reading (AA Route planers and how to work a Satellite Navigation system when Required)
• Must display excellent interpersonal skills
• Report any matters or occurrences that are untoward to the Security Manager.
• Complete & maintain in date with all required training.

What we’re looking for

• Essential:Full Clean UK Driving License - GCSEs in Maths and English (Grade C or above) or equivalent, plus good IT skills
• Desirable: Experience in a secure environment (e.g., prison service), knowledge of security procedures, and proficiency in Microsoft Office
• Skills:Strong organisation, analytical thinking, and attention to detail – reading and writing skills are important for report writing and interpreting data
• Team player:Excellent communication, interpersonal skills, and the ability to work collaboratively with staff, visitors, and prisoners
• Trust and discretion: This role involves handling sensitive information with professionalism
• Other requirements:A full driving licence and flexibility to work shifts, which may include nights

If you thrive in a structured yet dynamic environment, we’d love to hear from you!

What we offer

• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Pension:Up to 6% contributory pension scheme
• Health and wellbeing:Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts:Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• Employee networks:Join a network where colleagues can come together, meet new people, find support, share ideas and be part of a real community.

Ready to impact a better future? Apply today.

This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules, as it does not meet the required salary or skill level criteria. Whilst we encourage applications to other roles, candidates who already have a valid right to work in the UK through other immigration routes or permissions must meet the below minimum eligibility criteria:

• Have at least two years remaining on your current visa to ensure sufficient time in the role.
• Have lived in the UK for at least one year, as the vetting process requires a counter-signatory from a recognised professional who has known you for that duration.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply
Please click on the apply button to complete your application.Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leaderemployers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to thenature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.