Operational Support Officer

Enfield Council; Greater London; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Local Government Pension Scheme

32 days annual leave

Remote and office based working

Season ticket loan

Career development and learning

Employee Assistance Programme

Health and leisure discounts

Tax-free bikes for work

Job summary

Enfield Council is seeking an Operational Support Officer within Adult Social Care to support safeguarding, mental health, learning disabilities and older people services. You will input data across ASC using multiple systems, ensuring accuracy and timely processing of referrals.

The role requires excellent written English, strong numeracy, and the ability to work independently while coordinating with the team to meet statutory and local timescales. Training is provided.

Qualifications

• Excellent command of written English.
• High level of numeracy and confidence working with figures.
• Ability to work on your own initiative and communicate openly with the team.
• Experience in an adult social care setting with vulnerable service users is beneficial.

Responsibilities

• Input data across ASC services using multiple systems to a high standard.
• Oversee electronic referral routes into ASC and flag urgent issues.
• Ensure statutory and local timescales are met through liaison with colleagues.
• Prioritise tasks to meet deadlines and maintain data quality for reporting.

Job description

A exciting substantive opportunity to become an Operational Support Officer has arisen within Adult Social Care.

The Operational Support teams engage with and provide support to a variety of services across Adult Social Care, including Adult Safeguarding, Mental Health, Learning Disabilities and Older People/Physical Disabilities.

The teams are instrumental to the processing of complex referrals across numerous access points in ASC, ensuring essential data is communicated to relevant services and that we help to ensure the safeguarding of vulnerable adults; ensuring that data quality is in place for statutory returns and accurate reporting; providing finance-related support to ensure payments and contributions are promptly loaded; taking minutes for statutory meetings involving complex cases; co-ordinating boards and panels. Information received can be highly sensitive and at times can include distressing content. For this reason, it would be beneficial for you to have prior experience of working within an adult social care setting, relating to vulnerable service users.

As a Support Officer within the team, you will be expected to input data relevant to various services across ASC using multiple systems to a high standard. so it is essential that the applicant has an excellent command of written English, with the ability to work on your own initiative and communicate openly with the rest of the team about day-to-day tasks and workflow. You will be required to ensure data is loaded promptly and accurately, so you will need a high level of numeracy and confidence working with figures to calculate social care funding costs. You will be overseeing electronic referral routes into ASC and flagging up any urgent issues, working in liaison with colleagues to ensure statutory and local timescales are met, while ensuring we remain flexible to service demands and pressures.

You must have excellent organisational skills with the ability to prioritise to ensure deadlines are met.

The Operational Support teams are located at various sites across the borough and you would have the opportunity to learn about and support several teams at these sites when service needs require this.

You would be joining an established team and would benefit from comprehensive training.

If you can meet challenging deadlines, deliver a high-quality business administration service, develop excellent working relationships, have an eye for detail and have a passion for adult social care, we would love to hear from you!

Contact Details:

If you would like to know more about the role, please email Luke Mitchell - [e-mail] - to request an informal discussion or to arrange a visit to the team.

If you have any difficulties accessing this information, please contact Farida Uddin on 0208 132 1027 or email [e-mail]

This authority is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment

We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.

We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV.

Why it's great to work for Enfield Council:

• An excellent pension through the Local Government Pension Scheme (LGPS).
• Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
• A blend of remote and office based working for most roles.
• Interest free season ticket loan repayable over three or ten months.
• Career development and learning experiences from a range of training courses and learning methods.
• Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
• Health and leisure discounts and tax-free bikes for work.

We are passionate about our people and how we deliver services to our community in Enfield. That's why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, here to find out more.

If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

Certain posts in the Council are 'politically restricted' which means that staff employed in these posts may not undertake political activities either in or outside the workplace and therefore if candidates are affiliated with any political party, we may not be able to proceed with their application.