Operational Support Officer

Coventry City; Coventry; On-site; GBP 22,000 - 30,000; Full time

Job summary

Coventry City Council seeks enthusiastic candidates for three full-time administrative roles within the Children's Fostering and Placements services. These positions focus on processing assessments and providing vital support to ensure positive outcomes for vulnerable children and families in the community.

Qualifications

• Ability to prioritise workload in a busy environment.
• Self-motivated individual who can adapt quickly.

Responsibilities

• Process financial assessments and maintain tracking systems.
• Provide administrative support, including managing invoices and notifications.
• Answer calls and monitor functional mailboxes to support the team.

Skills

Organisational skills

Communication skills

Attention to detail

Flexibility

Self-starter

Job description

Jobs and careers with Coventry City Council

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

About the team we are recruiting to

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

Join us at Coventry City Council on our remarkable journey to shape a brighter future for the city's children, young people and families! As a 'Good' Local Authority, we strive for excellence and place children and young people at the heart of our practice. We're seeking individuals who are enthusiastic, flexible, and eager to develop their skills.

In our Professional Support Service, you'll play a vital role, supporting Children’s Services on an administrative basis, you'll contribute significantly to Children’s Services, ensuring positive outcomes for vulnerable children and families. Join our passionate and dedicated team, and together, let's make a meaningful impact on the lives of Coventry's children!

What is the job role?

Come and join us at an exciting time and be part of the Professional Support Service’s journey. We are a team that works with colleagues at all levels across Children’s Services to contribute to positive outcomes for some of the most vulnerable Children and Families across the City.

We have 3 full time posts available which are based in the Children's Fostering and Placements services.

Post 1 - The main function of the role will be processing financial assessments for Special Guardianship carers. This will include updating case management and in-house tracking systems, chasing documents in line with deadlines and completing the assessments.

Post 2 - The main function of role will be processing various checks and references for prospective foster carers for children. This will include updating case management and in-house tracking systems and chasing documents in line with deadlines.

Post 3 - This role provides administrative support to the Placements team, which includes processing invoices, completing notification forms and placement agreements for children.

In all posts you will also be answering phone calls from carers and other professionals, monitoring functional mailboxes and any other required support tasks. You will promote a positive working culture where children and are at the heart of everything we do.

The Fostering and Placements Services are rewarding and exciting areas to work in, where you will be part of a team ensuring the child’s journey within Children’s Services is the best it can be.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

We are looking for someone who:

• Has a flexible approach
• Is a self-starter
• Has strong organisational skills and the initiative to prioritise their own workload
• Thrives in a busy and diverse environment
• Has great attention to detail along with excellent communication skills

Does this sound like you? Then we want to hear from you!

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'.If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

• Business Unit Children & Education Service
• Location Coventry, United Kingdom (Incl. Northern Ireland)