Operational Support Manager | Rotherham Doncaster and South Humber NHS Foundation Trust

Rotherham Doncaster & South Humber NHS Foundation Trust; Doncaster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A regional healthcare organization in Doncaster is seeking an experienced Operational Support Manager to lead the administrative team within the Children’s Care Group. The role requires strong organizational skills and the ability to work under pressure while managing multiple tasks. Key responsibilities include implementing processes for quality assurance and overseeing recruitment for the administrative staff. This position offers an opportunity to impact service excellence and play a vital role in a committed healthcare team.

Qualifications

• Experience in operational management and administration.
• Ability to manage and monitor Clinical Administration Teams.
• Strong analytical skills for performance reporting.

Responsibilities

• Provide leadership to the Administrative Team.
• Implement and monitor systems for quality and performance.
• Manage recruitment and onboarding processes for administrative staff.

Skills

Organizational skills

Ability to work under pressure

Leadership

Proactive task delegation

Job description

Overview

Vacancy – Operational Support Manager Band 5

An exciting opportunity has arisen for a passionate and experienced Operational Support Manager to work within the Children\'s Care Group. We are looking for someone who is enthusiastic, resilient, and a self-motivated starter finisher who has a passion for driving excellence forward and working with people.

The post holder will provide operational administration support to the Senior Leadership Team in delivering efficiency and effectiveness across a range of services. This will include operational management and coordination of administration teams, logistical support with facilities and resources, coordination of performance reporting and data analysis and project support as required.

The post holder will be highly organised, adjustable to managing their own workload whilst managing and monitoring the activities of the Clinical Administration Teams. The post holder will use their own initiative, have the ability to work under pressure and be proactive in monitoring and delegating tasks within the teams to meet deadlines.

Key responsibilities

• To provide leadership and management to the full Administrative Team and direct line management to the admin managers across the care group, ensuring the admin function is working efficiently, effectively and sustainable as possible.
• Where processes are not in place, lead on the collaborative creation and implementation of the necessary working instructions to support safe and effective care delivery.
• To review and implement, on behalf of the Care Group, recruitment and onboarding of new administrative staff, ensuring a good quality and consistent experience for all.
• To develop, implement and monitor systems and processes to quickly identify quality, performance and assurance themes and trends, providing high level analysis and proposing solutions where appropriate.
• To work with the Administration Leads to establish, implement, and confidently work across multiple systems such as: maintain registers, data systems and other information systems associated with the work and disseminate this to area teams. The post holder will have division wide responsibility for this information.

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 4000 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below:

https://www.rdash.nhs.uk/documents/clinical-and-organisational-strategy-2023-to-2028/

To find out more about working for RDaSH and the fantastic benefits we offer visit our website:

https://workwithrdash.co.uk/

We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:

https://youtu.be/WMJSkLoTk4Q

The main terms and conditions of service can be found here:

https://ptracaccpublic.blob.core.windows.net/docs-employer/340/2515/Main_Terms_and_Conditions.pdf

Please view the attached job description and person specification to view the full details about the role.

This advert closes on Friday 19 Sep 2025