Operational Support Manager - Loughborough(Ref:5657)

Ministry of Justice UK; Loughborough; Hybrid; GBP 28,000 - 33,000; Full time

Job summary

An established industry player is seeking dedicated individuals to enhance the efficiency of its operations at the Loughborough Tribunal Support Centre. This role is pivotal in ensuring the smooth running of administrative duties, requiring exceptional organizational skills and the ability to work under pressure. Join a team committed to public service and make a meaningful impact in the justice sector. With opportunities for flexible working patterns and a supportive environment, this position offers a chance to develop a rewarding career while contributing to vital services that affect people's lives.

Benefits

Civil Service pension with employer contribution

Access to learning and development

Flexible working options

Annual Leave

Public Holidays

Season Ticket Advance

Qualifications

• Strong attention to detail and minute-writing skills.
• Ability to build strong relationships and support networks.

Responsibilities

• Lead the site’s administrative duties for smooth operation.
• Manage day-to-day site-specific services effectively.

Skills

Exceptional communication skills

Organisational skills

Time management skills

Ability to work under pressure

Discretion and confidentiality

Job description

This position is based at LOUGHBOROUGH TRIBUNAL SUPPORT CENTRE LOUGHBOROUGH, LE11 2TW

Job Summary

Please refer to Job Description

Job Description

Proud to serve. Proud to keep justice going.

This role will enable you to demonstrate outstanding organisational skills to effectively lead the site’s administrative duties to ensure a smooth and efficient running of the operation.

About Us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice.

Spread nationally over several sites, our Courts, and Tribunal Service Centres CTSCs deliver services through several jurisdictions known as ‘service lines’. These include Social Service & Child Support, Family Public Law, Probate, Crime, Immigration & Asylum, Divorce, Online Civil Money Claims, the Single Justice Service (non-imprisonable offences e.g., no TV license / car tax), and supporting audio video hearings.

We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

Your role

This role, which will report to the Operations Manager, is responsible for the delivery of effective and efficient day-to-day site-specific services at a CTSC site, ensuring accommodation, assets/equipment, health & safety, and resource issues are dealt with proactively and efficiently to meet the daily functional and operational needs of the CTSC.

Your Skills And Experience

• Exceptional communication skills, both oral and written skills including minute-writing, with strong attention to detail
• Ability to work well under pressure and to deadlines.
• Strong organisational and time management skills, ensuring flexibility and adaptability to juggle different tasks and prioritisation of work.
• Ability to build strong relationships and support networks.
• Ability to work on own initiative, with the ability to make things happen.
• Provide discretion and an understanding of confidentiality issues.
• Proactive in approach to managing issues as they arise in the sites, with the ability to identify key issues and escalating when required.
• Some experience of facilities management, i.e. managing day-to-day on-site responsibilities, working with suppliers and contractors to ensure scheduled work takes place etc, would be an advantage.
  
  

For a full job description, please read the supporting document included before applying.

Ways of working

Standard full time working hours are 37 hours per week. There is an expectation that you can be flexible with your working hours to accommodate the needs of the business, the post holder may also need to travel to other CTSC sites where required. HMCTS welcomes part-time, flexible, and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible, and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Non-contractual hybrid working is currently available, arrangements are determined by the business. Please note the role will require a minimum of 24 hours per week, this will be discussed on a case-by-case basis and will need to be agreed by the business. The business is unable to facilitate any non-working days on a Monday or a Tuesday.

Occasional Travel To Other Courts

For this post, occasional travel to other National Services sites may be required.

Proud to serve. Proud to keep justice going.

This role will enable you to demonstrate outstanding organisational skills to effectively lead the site’s administrative duties to ensure a smooth and efficient running of the operation.

Occasional Travel To Other Courts

For this post, occasional travel to other National Services sites may be required.

Person specification

Please Refer To Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Leadership
• Communicating and Influencing
  
  

Alongside your salary of £28,312, HM Courts and Tribunals Service contributes £8,201 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance
  
  

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  
  

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact :

• Name : SSCL Recruitment Enquiries Team
• Email : [e-mail]
• Telephone : [phone]
  
  

Recruitment team

• Email : [e-mail]
  
  

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL ([e-mail]) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

https://jobs.justice.gov.uk/careers/JobDetail/5657?entityId=5657