Operational Support Manager - Breast, Urology & General Surgery

Great Western Hospitals NHS Foundation Trust; England; On-site; GBP 35,000 - 45,000; Full time

Job summary

A healthcare institution in the UK seeks an experienced Operational Support Manager to ensure the efficient running of administrative services. The ideal candidate will manage teams, oversee performance metrics, and require a degree level qualification along with experience in operational management. You will be responsible for problem-solving, scheduling, and maintaining communication across various teams.

Qualifications

• Experience of managing a team and proven achievement of targets.
• Operational management experience at a senior level.
• Ability to prioritise workload and manage time efficiently.

Responsibilities

• Deputise for the Service Operations Manager as required.
• Manage administrative teams and oversee their day-to-day activities.
• Coordinate operating theatre bookings and ensure compliance with guidelines.

Skills

Team management

Problem-solving

IT Literacy

Communication

Education

Degree level qualification or equivalent experience

Tools

Microsoft Office

Spreadsheets

Job description

Job Summary

An opportunity has arisen to join the General Surgery, Urology and Breast team as an Operational Support Manager. The post holder will be responsible for ensuring the smooth and efficient running of the daily administration service. The post holder will assist the Assistant General Manager & Performance and Operations Manager to ensure key performance, quality and financial targets are met in line with the service's strategic objectives. You will also contribute to the delivery of challenging performance targets through effective communication and liaison with Consultant, medical, nursing and administration staff across the Trust on a day-to-day basis. With experience in an operational setting, you will be able to demonstrate good team management skills and good problem solving ability. You will also be able to prioritise your own workload in order to meet deadlines.

Main duties of the job

The post holder will deputise the management of the operational activities and staff of designated services within the Planned Care Division deputising for the Service Operations Manager as required. The post holder will have line management responsibilities for Administration Teams within the designated services. Working closely with the Service Operations Manager and the Performance and Operations Manager, the post holder will contribute to the delivery of efficient theatre and clinic utilisation across the Great Western Hospital through their expertise in scheduling and resource management. The post holder will contribute to the delivery of challenging performance targets through effective communication and liaison with Consultant, medical, nursing and administration staff across the Trust on a day-to-day basis. As part of ensuring the delivery of performance targets, this role involves organising and analysing complex data.

About Us

"Our STAR values - Service, Teamwork, Ambition and Respect - are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives."

Job Description

Job responsibilities

• To deputise for the Service Operations Manager, covering all aspects of the job as required when absent.
• To work closely with the Service Operations Manager on all aspects of waiting list management, performance and administration.
• To act as line manager to administrative teams (subject to variances across services). Within this line management, you will be responsible for the day-to-day management of 1:1s and appraisals, absence and sickness monitoring, Individual Development, Performance Reviews, training and Health and Safety issues.
• To utilise problem-solving and analytical skills to co-ordinate all operating theatre bookings for consultant team, ensuring theatre sessions are booked in accordance with agreed guidelines and processes ensuring the efficient use of theatre and bed capacity.
• The post holder will deal with often complex information on a daily basis and will be expected to maintain patient and staff confidentiality at all times.

Person Specification

Qualifications

Education, Qualifications and Training Essential

• Degree level qualification or equivalent experience
• IT Literate to include Microsoft Office and Spreadsheets
• Evidence of Continuing Professional Development in related subject
• Demonstrable working knowledge of Microsoft packages (esp. Word, Excel and Outlook)

• Desirable
• Supervisory management qualification

Experience

Essential

• Experience of managing a team and proven achievement of targets through team working
• Experience of operational management at a senior level
• Prioritisation and workload management
• Staff and team work management
• Proven ability to problem solve

• Desirable
• Previous relevant NHS experience in a supervisory position
• Project management experience
• Customer focus experience, ability to deal with complaints and challenging / upset patients

Additional information

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.