Operational Support Manager (Band 5) - Medicine Management Team - Liverpool Heart & Chest Hospi[...]

Employer Liverpool Heart & Chest Hospital NHS Foundation Trust

Employer type NHS

Site Liverpool Heart & Chest Hospital

Town Liverpool

Salary £29,970 - £36,483 per annum

Salary period Yearly

Closing 27/04/2025 23:59

Operational Support Manager

Band 5

As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.

We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine including adult cystic fibrosis and diagnostic imaging, both in the hospital and out in the community.

We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.

Heart and lung disease continue to be amongst the biggest killers in the UK and the communities we serve are marked by increased prevalence of cardiovascular disease, higher levels of heart failure, hypertension, coronary artery disease and an ageing population.

Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and facilitated by technology. New and upgraded clinical areas are designed with patients and families fully involved to deliver their needs.

As part of our long term plan, we aim to form strong clinical and organisational relationships where possible. There is clear evidence that partnerships improve patient care and enhance quality and we aim to collaborate with a range of other providers and professionals with the aim to extending access and improve quality.

Our Mission

“Excellent, Compassionate and Safe care for every patient, every day”

Job overview

We are thrilled to announce an exciting opportunity for a dedicated and motivated individual to join our dynamic Operational Management team within the Medicine Division as a Band 5 Operational Support Manager.

In this role, you’ll play a key part in supporting the Senior Operational Manager to achieve essential performance-related targets, while making a tangible impact on the smooth running of our operations. This is a perfect opportunity for someone eager to take the next step in their career and gain invaluable experience in a fast-paced and rewarding environment.

What we’re looking for:

• A motivated leader who can inspire and guide the team by setting a strong example.
• Excellent communication, organisational, and time management skills.
• A problem-solver who thrives in challenging situations and remains focused on delivering solutions.
• Strong ability to work collaboratively within a busy operational management team, leading Pathway Coordinators and Administrative teams.

This is more than just a job – it’s a chance to grow professionally while making a difference in a vital healthcare setting. If you’re ready to contribute to a high-performing team and progress your career, we want to hear from you.

Main duties of the job

The Five Key Elements of Your Role:

• Inspiring Staff Management: Lead, motivate, and support a team to ensure high performance and a positive working environment. Your leadership will be key in empowering individuals to reach their full potential.
• Performance Data: Take charge of collecting and analysing performance-related data, turning numbers into insights and using them to drive improvements across the team and the service.
• Streamlining Attendance & Development: Oversee attendance management, ensure staff complete their annual appraisals, and coordinate mandatory training, ensuring the team is always at their best and compliant with necessary requirements.
• Collaborative Operational Support: Assist the Divisional Management team with a variety of operational duties, helping to streamline processes, solve problems, and support the wider department’s success.
• Driving Continuous Service Improvement: Play a pivotal role in the ongoing enhancement of operational services. You’ll actively contribute to innovative solutions that improve processes, increase efficiency, and ensure top-quality service delivery.

What You’ll Be Doing:

• Work Under Pressure with Poise: Stay calm and focused, even in the most challenging situations, consistently meeting tight deadlines while maintaining a high standard of work.
• Effective Communication: Use your strong communication skills to build relationships with staff at all levels, ensuring clarity, respect, and confidentiality at all times.
• Confidentiality & Sensitivity: Recognise the importance of discretion and confidentiality, handling sensitive issues with the utmost professionalism and care.
• Training & Development: Spot areas where staff can improve and ensure that targeted training helps them hit their performance goals. You’ll be a key driver in supporting the team’s growth.
• Data Accuracy: Provide accurate, insightful performance-related data to present at team meetings, helping to shape future strategies and decisions.
• Appraisals & Compliance: Ensure that appraisals are conducted for each team member and that mandatory training is up to date and compliant, supporting the team’s development.
• Collaborate for Continuous Improvement: Work closely with Service Line Managers to identify opportunities for improving patient services, making sure we always provide services that are fit for purpose and exceed expectations.
• Build Strong Relationships: Develop a seamless working relationship with both clinical and non-clinical teams, fostering a culture of collaboration and mutual support.

This role offers the chance to make a real impact, driving forward quality improvements and fostering a collaborative, high-performing environment.

Person specification

Values and Behaviours

• Patient and Family Centred
• Accountability
• Teamwork

Qualifications & Education

• Educated to degree level or relevant equivalent
• NVQ business administration.
• Knowledge of NHS policies and procedures particularly RTT and cancer patient pathways.

Knowledge & Experience

• Substantial experience of working in an NHS administrative environment
• Experience in working on a wide range of software packages including PAS system, EPRO, CRIS, ESR, Health Roster systems
• Understanding of RTT and cancer pathways.
• Experience of working with people at all different levels within an organisation particularly the NHS.
• Understanding of Information Governance and Confidentiality

Skills & Attributes

• Excellent knowledge of IT
• Ability to plan and organise a range of complex activities
• Ability to work under pressure and meet deadlines
• Ability to communicate both verbal and written at all levels within the organisation, whilst exercising tact and diplomacy.
• Excellent problem solving abilities
• Able to work to deadlines
• Evidence of ongoing personal development.
• Demonstrate a solution-orientated and resourceful approach performing well under pressure
• Capable of working on own initiative and demonstrate a high level of team contribution.
• Positive, enthusiastic and committed with a confident personality.
• High level of resilience
• Friendly and Approachable
• Staff Management Experience
• Adaptable to Change
• Ability to communicate effectively in written and oral form with staff and patients.
• Highly motivated and able to work on own initiative.
• Reliable and committed.
• Ability to work in challenging and changing environment.
• Able to work as part of a team and on own initiative.

We reserve the right to close this vacancy early. Therefore, interested applicants are advised to apply as early as possible.

Please review the job description and person specification carefully before applying to ensure that you meet the essential requirements for the post.

All applicants will be contacted and informed by email whether they were successfully shortlisted for interview.

As part of your pre-employment checks we will be required to obtain satisfactory references. We require at least one written reference from your current or most recent employer. We are only able to accept references from a professional work email address.

The Trust is a no-smoking site.

We reserve the right to close adverts earlier than the closing date should we receive sufficient applications and so urge you to submit your application as soon as possible.