Operational Support Grade

Hmp Eastwood Park; Falfield; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Annual leave 25 days rising to 30

9 bank holidays

Civil Service pension scheme

Season ticket loans

Retail discounts

Employee Assistance Programme

Cycle to Work scheme

Job summary

HMP Eastwood Park in Gloucestershire is hiring an Operational Support Grade to help run a busy prison. You will perform patrol and gate duties, manage deliveries, supervise visitors, monitor phone calls and CCTV, and work rolling shifts including nights, evenings, weekends and holidays.

You will be part of a close-knit team, with duties rotating on a 37-hour week and a pattern that recognises unsocial hours. Salary is £30,491 and comes with Civil Service pension and other benefits.

Responsibilities

• gate/portal duties: ensure secure entry and exit, searches of staff, prisoners, visitors, contractors and vehicles; issue/collect staff keys/radios
• control room: monitor CCTV and operate the establishment radio system; report suspicious activities
• visits: book visits; identify and process visitors on arrival; escort them if required
• censors/correspondence: monitor/log mail; report illicit items; preserve evidence
• night duties: ensure cell doors are locked and all prisoners are accounted for
• reception: support tasks in reception; photograph prisoners; process property paperwork; search/x-ray items
• prisoner supervision: supervise prisoners and assist officers with movement
• food delivery: deliver/collect food; may involve an electric tug vehicle
• driving duties: transport prisoners and escorts; collect mail from sorting office
• phone calls: monitor PIN system; log PIN calls; keep audit trail and ensure legal numbers are registered
• procedures: understand and conform to national/local policies; respond to emergencies

Job description

As an Operational Support Grade, you will look after the day-to-day running of a busy prison, working in a close-knit team to carry out a range of support services - everything from patrol and gate duties, to managing deliveries, supervising visitors, and monitoring phone calls and CCTV. You will work shifts and nights to keep things running. You will work an average of 37 hours per week and this will include working night shifts, evenings, weekends and Bank/Public holidays (these days are added to your holiday allowance) on a rolling shift pattern. The frequency of night shifts will vary for each Establishment and can be discussed at interview. For an example of the shift times that you could be working please visit our website

Responsibilities, activities and duties are likely to include:

• gate/portal duties: ensure the secure entry and exit of staff, visitors, vehicles; carry out searches of staff, prisoners, visitors, contractors and vehicles; issue and collect staff keys/radios
• control room: operate the establishment radio system and monitor CCTV ensuring all suspicious activities are reported
• visits: book visits; identify and process visitors on their arrival, escort them if required
• censors/correspondence: monitor/log mail and report any illicit or contraband items, maintaining the preservation of evidence
• night duties: ensure cell doors are locked/secure and all prisoners are safely accounted for
• reception: assist in supporting appropriate tasks in reception; photograph prisoners; collate documentation for the property process; search/x-ray incoming prisoner property and parcels; receive items for prisoners and check all seals are intact on property storage
• prisoner supervision: supervise prisoners as required; undertake prisoner clothing/property exchange and assist officers with free flow movement
• food delivery: food trolley delivery and collection, which may involve the use of an electric tug vehicle
• driving duties: transport prisoners and their escort to their destination in the cellular vehicle; collect mail from local sorting office
• phone calls: monitor the Personal Identification Number (PIN) system, maintaining the log of PIN Phone requests from prisoners; complete all relevant paperwork keeping an audit trail of conversations; check that legal numbers are registered solicitors
• procedures and protocol: understand and conform to national and local policies, responding appropriately to invoke emergency procedures and the actions required in relation to incidents

At the interview we will assess you against the following Success Profile behaviours -

• Communicating and Influencing
• Communicating and Influencing
• Managing a Quality Service
• Making Effective Decisions
• Caring

20208 - Operational Support Grade - HMP Eastwood Park (Prison Support Role)

Benefits

• annual leave is 25 days on appointment and will increase to 30 days after 10 years' service (calculated on a pro-rata basis)
• 9 days bank, public and privilege holidays
• access to the generous Civil Service pension scheme
• season ticket loans, retail discounts, an Employee Assistance Programme and a Cycle to Work scheme

Salary: £30,491

The salary figures quoted are for a 37 hour working week inclusive of 20% unsocial hours working allowance which is included in the salary to reflect the requirement to work nights, evening and weekend shifts