Operational Support Engineer

Northrop Grumman; Harrogate; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Flexible and hybrid working

Private healthcare

Pension scheme

Annual incentive programme

Professional development

Employee discounts

Wellbeing support

Job summary

Northrop Grumman UK is seeking a Responsible System Engineer to review and report on system performance across multiple platforms, ensuring availability for mission-critical operations.

You will lead anomaly investigations, develop monitoring tools with Python, Perl and Grafana, and mentor engineers while contributing to design discussions and operational excellence.

Qualifications

• A STEM degree in Science, Tech, Engineering or Math or equivalent experience.
• Experience in systems engineering, operations engineering or related technical environments.
• Strong knowledge of Linux environments and scripting (Python, Perl or similar).
• Experience analysing system performance, operational data trends and complex issues.
• Ability to work across geographically dispersed teams and communicate with stakeholders.

Responsibilities

• Act as the Responsible System Engineer, reviewing and reporting on system performance, operational health and trending data across multiple systems.
• Lead operational anomaly investigations, recovery activities and on-call support to ensure mission systems remain available.
• Develop, maintain and enhance monitoring and trending tools using Python, Perl, Linux and Grafana.
• Review, update and validate operational procedures, documentation and training materials.
• Support future system development activities, assessing operational impacts and contributing to design and engineering working groups.
• Provide technical leadership and mentoring to engineers while driving process improvements.

Skills

Linux environments

Python

Perl

Scripting

System performance analysis

Stakeholder communication

Education

STEM degree

Tools

Grafana

Jira

Confluence

Git

Job description

UK CITIZENSHIP REQUIRED FOR THIS POSITION: Yes

RELOCATION ASSISTANCE: Relocation assistance may be available

TRAVEL: Yes, 25% of the Time

What's Your Possible?

At Northrop Grumman UK, you are part of a team driving innovation where it matters most, solving tomorrow's challenges and shaping the technology solutions of the future. We call it Defining Possible.

This mindset goes beyond our customer solutions. It is the foundation for your career development and the impact we have within the community.

Opportunity Overview

This is more than just a job; it's a mission.

What You'll Do

• Act as the Responsible System Engineer, reviewing and reporting on system performance, operational health and trending data across multiple systems.
• Lead operational anomaly investigations, recovery activities and on-call support to ensure critical mission systems remain available and effective.
• Develop, maintain and enhance monitoring and trending tools using technologies such as Python, Perl, Linux and Grafana.
• Review, update and validate operational procedures, documentation and training materials for current and future system generations.
• Support future system development activities, assessing operational impacts and contributing to design and engineering working groups.
• Provide technical leadership and mentoring to engineers across the team while driving process improvements and operational excellence.

What We're Looking For

• A degree in a STEM discipline (Science, Technology, Engineering or Mathematics) and relevant engineering experience, or equivalent qualifications as outlined within the role requirements.
• Experience working within systems engineering, operations engineering or a related technical environment.
• Strong knowledge of Linux environments and scripting tools such as Python, Perl or similar technologies.
• Experience analysing system performance, operational data trends and complex technical issues.
• The ability to work effectively across geographically dispersed teams and matrix organisations.
• Strong communication skills with experience engaging technical stakeholders, customers and multidisciplinary teams.

Desirable Experience

• Previous operations support or systems engineering experience.
• Experience developing trending and monitoring solutions using tools such as Python, Perl and Grafana.
• Experience working within defence, aerospace, mission systems or other highly regulated industries.
• Experience leading technical activities and mentoring junior engineers.
• Knowledge of Agile methodologies and tools such as Jira, Confluence and Git.

We know that everyone's career journey is different. Even if you don't meet every requirement, we'd still encourage you to apply if you're excited by the opportunity and believe you can make a meaningful contribution to our team.

Security Clearance

Due to the nature of our work, you must be a UK national and able to gain and maintain UK Government security clearance in line with the job role and requirements.

Benefits

• Flexible and hybrid working arrangements
• Optional compressed fortnight with every other Friday off
• Private healthcare, dental cover, life assurance and pension scheme
• Flexible benefits package, including critical illness cover and health cash plan
• Holiday buy and sell scheme
• Annual performance incentive programme
• Professional development and career growth opportunities
• Employee discounts and wellbeing support initiatives

A Mission to Believe In

Every day we contribute to building a more secure and connected world. From advanced defence technology and mission systems to cyber, intelligence and operational capability, our teams solve some of the world's most complex challenges. You'll also have opportunities to give back through STEM outreach programmes, volunteering initiatives and employee-led networks.

A Place to Belong and Thrive

Every voice matters. We are committed to creating an inclusive environment where people feel valued, respected and empowered to succeed. Our diverse workforce and employee networks help foster a culture where everyone can bring their authentic self to work.

Your Career, Your Way

Whether you want to deepen your technical expertise, move into leadership or explore new disciplines, we'll help you shape a career that reflects your ambitions. Through mentoring, training and development opportunities, you'll have the support to discover what's possible.

Northrop Grumman is committed to hiring and retaining a diverse workforce, and encourages individuals from all backgrounds and all abilities to apply and consider becoming a part of our diverse and inclusive workforce.