Operational Support Assistant

Career Choices Dewis Gyrfa Ltd; Cardiff; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading law firm based in Cardiff is looking for an Operational Support Assistant for a 12-month fixed-term contract. The role involves providing administrative support to personal injury teams to enhance client care. Applicants should have office experience and strong communication skills, with knowledge of IT tools. The position offers a starting salary of £24,000 per annum along with generous benefits including additional leave and a pension scheme.

Benefits

24 days annual leave

Flexible buying/selling of leave

Employer pension contributions of 3%

Financial wellbeing app

Access to health and lifestyle services

Qualifications

• Experience working in an office environment.
• Personal injury or clinical negligence experience preferred but not essential.
• Great verbal and written communication skills.

Responsibilities

• Open new files and manage administrative tasks.
• Support personal injury teams with documentation and file management.
• Handle incoming and outgoing communications.
• Assist with audits and compliance preparations.

Skills

Office environment experience

Communication skills

IT skills (MS Word, Excel)

Ability to work confidentially

Education

GCSE level C in Maths and English or equivalent

Tools

Case management or CRM systems

Job description

Duration: 12 Month Fixed Term Contract. We have a rare opportunity to join our Operational Support Team. This is a fantastic opportunity to join our Operational Support Team in Cardiff, providing efficient administrative operational assistance that enables our personal injury teams to deliver a high level of client services.

Our philosophy is to put our clients at the heart of everything we do.

Established in 2004, we have helped over 130,000 clients, recovered over £500m in compensation and more importantly, helped thousands of people get back on their feet with rehabilitation support, welfare assistance and financial planning.

Working closely with colleagues in our personal injury teams, you will help ensure we deliver on our promise to every client to provide an excellent standard of client care.

What does a day in the life of an Operational Support look like?

Opening new files, running conflict checks, managing printing/photocopying/scanning, copying discs, organising digital documents, closing and archiving files, preparing files for audits and costing, handling incoming and outgoing post and processing unreferenced emails, making and answering calls to clients/insurers, supporting the team with a variety of general admin tasks.

Join NewLaw as an Operational Support Assistant and enjoy some outstanding benefits… Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include… Salary - £24,000 per annum Annual Leave

• Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year.

Of course, you’ll have public holidays too and an extra day off to celebrate your birthday. Pension

• Employer contributions of 3%.
• Financial Benefits: Enjoy the security of free life assurance, a save-as-you-earn scheme, a colleague referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
• Wellbeing & Lifestyle Services: Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
• Motoring Benefits: Take advantage of exclusive Colleague vehicle‑leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
• Stream: A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.

About you

You have previous experience of working within an office environment. Educated to GCSE level C in Maths and English or equivalent. Personal injury and/or clinical negligence experience/understanding would be highly advantageous but isn’t essential. Great communicator, both verbal and in writing. You are an experienced user of mainstream office IT (in particular MS Word and Excel) and ideally have a working knowledge of case management or CRM systems. Team player with a track record of building strong, effective working relationships with internal and external stakeholders in the business. Ability to work in high confidentiality to tight deadlines and multi-task in order to meet targets.

About Us

NewLaw is a leading specialist law firm, ranked in the Legal 500 and Chambers and Partners for three areas: Personal Injury, Clinical Negligence and Private Client services. Our fresh approach to managing personal injury claims has made us a major force in the sector since we were first established in 2004. Our teams of specialists provide a service that 95% of our clients would recommend.

We’re also part of something bigger

• ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain.

We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility.

Unlock your potential in an industry‑leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive.

We actively welcome applications from people of all backgrounds, experiences, identities, and abilities.

If you need adjustments at any stage of the recruitment process, just let us know.

We’re here to support you.

We are agile. We are experts. We are imaginative. We are reliable. Keep your career moving, smarter.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).