Operational Support Agent – Full Time – Days and Nights - 7am until 7pm - £14.10 Per Hour

APCOA PARKING UK; Hounslow; On-site; GBP 30,000; Full time

Job summary

A parking management company in Hounslow is seeking an Operational Support Agent. This full-time position offers £14.10 per hour and requires excellent customer service skills, flexibility to work across Heathrow, and a valid UK driving license. Responsibilities include maintaining equipment, customer interactions, and ensuring safety compliance. Ideal candidates will thrive in a team setting and possess strong communication skills.

Qualifications

• Valid UK Driving Licence.
• Good command of the English language.
• Ability to use a two-way radio (training provided).

Responsibilities

• Carry out maintenance of payment machines and company equipment.
• Ensure patrols are carried out according to KPI’s.
• Deal with customer payments and pre-bookings.
• Assist with cleaning of the car park.
• Comply with Transport Regulations and Health & Safety Law.

Skills

Excellent Customer Service

Teamwork

Communication

Flexibility

Job description

The Role

Operational Support Agent – Full Time – Days and Nights - 7am until 7pm - £14.10 Per Hour

Do you have excellent customer service skills? Are you a team player? Do you have good communication skills? Do you have a valid UK Driving License?

If you answered yes to these questions, then read on!

As an Operational Support Agent, you will contribute to a passionate and friendly team working in a fast-paced setting. You will get given every chance to progress within a company that invests in its people. We celebrate individuality, and reward and recognise employees who go beyond the plate.

Could you bring your spark to our Team? Here's what you need to know before applying: Main duties include - To carry out relevant basic maintenance of payment machines, entry and exit barriers and other company equipment - To ensure that patrols are carried out at all times in accordance with the sites KPI’s - To complete report sheets or any other log sheets, in full and as instructed - To report to your line manager any element of car park service that might compromise the level of service we wish to achieve as well as any irregularities. - To maintain a standard of deportment and behavior that will always represent the company in the best possible manner - To work at the reception desk dealing with customer payments, pre-bookings and using credit card machines and cash handling. - To ensure a consistently high level of customer care - To assist with the cleaning of the car park including litter picking and cleaning of all public areas. - To carryout Enforcement within the Car Parks - To comply with Transport Regulations, Company Procedures, Health & Safety Law and HAL Regulations. What you'll bring: - Flexibility to work in all areas of Heathrow across the business. - Willingness to work overtime should the need arise. - Good command of the English language. - Excellent Customer Service skills. - Ability to use a two-way radio – (Training will be given). - Must be able to work as part of a team and also lone working. - Knowledge of Heathrow Airport plus local area would be an advantage. - A valid UK Driving licence. So, could you be our Ideal Candidate? Do you have a passion for providing outstanding service, greeting customers with a smile and serving them with pride? Are you able to take initiative and make choices that are right for our customers? Do you have a desire to succeed in your role? We are looking for an excellent team player with great communication skills. Someone who possesses the skills to work under pressure. So, if you feel that you can demonstrate good time keeping and reliability and also have a safety-first mind set, then please apply today. We'd love to hear from you!