Operational Support

Minster Law; Wakefield; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

A leading company is seeking an Operational Support for its Serious Injury Team. You will be responsible for analysing and presenting data to inform decisions, creating performance insights, and fostering relationships with stakeholders. The ideal candidate will possess strong analytical skills, attention to detail, and experience in an operational support environment. This role offers opportunities for growth and development within Minster Law.

Benefits

Annual discretionary bonus scheme

25 days holiday

Hybrid working flexibility

'Time for Me' days

Development opportunities

Qualifications

• Experience in supporting operational functions.
• Ability to present data clearly and effectively.
• Experience in interacting with various stakeholders.

Responsibilities

• Gathering, analysing, and presenting data in actionable formats.
• Creating performance reports and maintaining action plans.
• Liaising with departments to support business projects.

Skills

Attention to detail

Time management

Interpersonal communication

Problem solving

Analytical skills

Team collaboration

Education

Knowledge of Lean methodologies

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Teams

Job description

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Job Title: Operational Support. (Serious Injury Team)

Responsible to: Serious Injury Operations Manager

Level: Colleague

Job Summary

The Operational Support is responsible for gathering, analysing, and presenting data in a clear, actionable format, often using dashboards and reports.

The role holder will present findings and make recommendations that inform the leadership team of performance results. An ability to identify trends, risks and opportunities to deliver performance to agreed KPIs and objectives.

With a experience of successfully supporting operational functions, you will have an ability to react quickly to both planned and unplanned change. A continuous improvement approach is essential to the success of this role.

The role holder will have a track-record of successfully developing relationships with key stakeholders and liaising with other departments to support the wider business projects and supporting colleagues as required.

Core Responsibilities

• Work with the leadership team in delivering and embedding objectives.
• Create performance reports using data available from various sources.
• Produce weekly performance insight packs, highlighting areas of opportunity and risks for Minster Law.
• Support the Operations Manager by creating and maintaining operational improvement action plans that enhance performance.
• Support the Operations Manager and Technical Manager to clear the way for our Team Leaders to dedicate quality supervision time to the management of their team’s client cases.
• Be the voice of the operation, confidently describing requirements and providing updates back to the operation on projects and change initiatives.
• Support the leadership team with the creation and maintenance of our Operating Manual.
• Plan and prepare the logistical aspects of training, team meetings and wider business sessions.

Key Performance Indictors

Your KPIs and Objectives will be discussed and agreed with you on a one-to-one basis. You will have regular one-to-one meetings with your line manager to review your performance against these objectives and identify any areas for development and/or required support.

Person Specification

• Be a cultural ambassador by displaying our values and behaviours in every aspect of the work you do.
• Work with wider department stakeholders, adopting a one business approach to your work.
• Excellent attention to detail, ensuring work is robust and appropriately presented for different cohorts / stakeholders.
• Able to work to deadlines, effectively prioritising workload with good time management / organisational skills.
• Ability to act on own initiative exercising personal and professional judgement to involve others as appropriate.
• Identify opportunities to improve data collection, and reporting capabilities by providing operational requirements in projects and transformation initiatives.
• Good interpersonal / communication skills both written and verbal, with self-awareness of own impact on others and an ability to consider appropriate forums for communications.
• Ability to follow Company processes and guidelines and make appropriate decisions.
• IT Skills including Microsoft Words; Microsoft Teams; PowerPoint & Excel.
• Hands on approach to problem solving, enjoys a challenge.
• Proactive and forward thinking takes accountability for workload and delivers to the required standards within agrees timescales.
• Experience in interacting with various stakeholders.
• Resilient, ability to deal with changing circumstances and challenging situations whilst still achieving objectives.
• Team Player and acts as a role model to colleagues, working together, to achieve business and team goals.
• Flexibility with a solution-focused, resilient, and positive “can-do” attitude.
• Accountability for own actions and decisions.
• Honest, trustworthy and reliable, and able to act with integrity.
• Knowledge of Lean methodologies.
• Experience of SME support in project and change initiatives.
• Operating in a support function.
• Takes opportunities to develop, stretch yourself, and be passionate about developing your career at Minster Law.

Personal Development

There is the opportunity for high performing individuals to move into different departments across the business to expand their knowledge and experience and develop a career within Minster Law.

What’s in it for you

• A salary between £25,600 - £32,000.
• An annual discretionary bonus scheme.
• Hybrid working, offering our colleagues flexibility to work where they can provide the best support to our customers and colleagues alike.
• 25 days holiday, which can increase up to 30 days in line with service.
• “Time for Me” days which gives you the opportunity to take up to 12 additional days per year through condensed working.
• Working in a platinum-accredited Investors in People organisation that’s committed to your development.
• And much more, see our full list of benefits .

Working Hours

Full time – 35 hours per week

Equal opportunities

Minster Law is committed to equality and diversity and being a workplace that creates a sense of belonging for everyone.

We’re an equal opportunity and disability confident employer. All applicants will be considered for employment regardless of age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, neurodiversity, or disability status. You can read our commitment to equality and diversity .