Operational Specialist

JR United Kingdom; Stoke-on-Trent; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

A luxury tour operator seeks a Senior Operations Executive to oversee VIP travel bookings. The ideal candidate will have significant experience in the travel sector, particularly with high net worth individuals, and will ensure impeccable service throughout the travel experience. This rewarding role offers a competitive salary, extensive benefits including travel credits, wellness days, and opportunities for professional development.

Benefits

Performance bonus

23 days of holiday plus public holidays

Extra day off for Birthday

Wellness day off including spa treatment

2 Volunteer days off a year

Personal travel credit of £1,000 annually

Discounted worldwide travel for family

Paid learning and development courses

Contributory pension

Book Club with free books or audiobooks

Qualifications

• 2-3 years experience in a similar operations role for a luxury tour operator.
• Experience dealing with VIP clients and DMCs.
• Strong command of written and spoken English.

Responsibilities

• Manage luxury VIP bookings and liaise with partners.
• Ensure timely booking of services like hotels and tours.
• Maintain CRM and reservation systems.

Skills

Experience in operations executive role

Strong customer service skills

Organisational skills

Problem-solving skills

Experience with DMCs and direct suppliers

Attention to detail

Analytical skills

Adaptability under pressure

Job description

Social network you want to login/join with:

Senior Operations executive - Required for this luxury tour operator, homebased or hybrid, salary up to £45,000 plus great benefits including bonus, £1000 travel fund, 23 days holidays, pension and many more. Experience operations executive within travel is a must from a luxury tour operators dealing with HNWIs or a DMC, fantastic knowledge of Europe and working within a luxury travel brand..

-Dealing with new luxury VIP bookings which mainly are within Europe but can also be worldwide.

-Liaising closely with either DMC's or direct partners (hotels, guides, private drivers) they have on the ground in each country

-Ensuring that services such as hotels, private tours, flights and other services are booked accurately and in a timely manner

-Finalising travel documents and ensuring they go out to clients within deadlines set per country

-Working closely with the finance team to ensure that supplier invoices are paid by deadlines set

-Ensuring that the CRM system, reservations system and other portals they use are kept up to date

-Communicating effectively with clients to obtain self booked flights and other pre-departure information that is required to finalise their documents

-Dealing with emergency phone calls/Whatsapp groups , if clients have any issues whilst on their holiday

Senior Operations executives skills required

-Someone who has at least 2-3 years experience in a similar operations exec/coordinator role for a luxury tour operator or DMC who specialises in Europe

-Someone who is thinking 3 steps ahead so the VIP clients have a smooth , memorable holiday with no issues

-A strong team player who brings positive energy and an attitude to their work

-Experience in working with both DMC's and direct suppliers in previous roles

-An analytical person who is confident formulating processes and then successfully implementing them

-Someone with excellent organisational skills and strong attention to detail

-The ability to work under pressure and accustomed to working to operational deadlines

-Excellent customer service skills and a strong command of written and spoken

-A natural problem solver who is happy to formulate solutions to everyday operational tasks which come ups

-Someone with a deep passion for travel and new experiences

What they are offering:

-A base salary of £38,000 - £45,000 per annum. Performance bonus

-23 days of paid holiday (excluding public holidays)

-An extra day off for your Birthday

-A wellness day off which includes a spa treatment

-2 Volunteer days off a year

-£1,000 of personal travel credit each year to use on personal holidays

-Discounted worldwide travel for you and your family

-Paid learning and development courses

-Contributory pension

-Book Club with access to 2 free books or audiobooks per month

-Opportunity to join a dynamic and fast growing international company

If you are interested in the above role please apply online or send your cv to [emailprotected] quoting DT59912