Operational Specialist

JR United Kingdom; Birmingham; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

A leading luxury tour operator seeks a Senior Operations Executive to enhance client experiences through meticulous booking management and coordination. This role offers a competitive salary alongside rich benefits such as a wellness day, travel credits, and personal development opportunities, ideal for an enthusiastic travel professional eager to support VIP clients.

Benefits

£1,000 travel fund

23 days paid holiday

Extra day off for your Birthday

Wellness day off with spa treatment

Discounted worldwide travel

Paid learning and development courses

Paid volunteer days

Book Club with free books

Qualifications

• 2-3 years experience in operations for luxury travel.
• Ability to work under pressure and meet deadlines.
• Strong team player with a positive attitude.

Responsibilities

• Manage bookings and ensure timely documentation.
• Coordinate with suppliers, handle emergencies, and maintain CRM systems.
• Provide top-tier customer service and ensure smooth experiences.

Skills

Organisational skills

Attention to detail

Customer service skills

Problem-solving

Communication skills

Analytical thinking

Job description

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Senior Operations executive - Required for this luxury tour operator, homebased or hybrid, salary up to £45,000 plus great benefits including bonus, £1000 travel fund, 23 days holidays, pension and many more. Experience operations executive within travel is a must from a luxury tour operators dealing with HNWIs or a DMC, fantastic knowledge of Europe and working within a luxury travel brand..

-Dealing with new luxury VIP bookings which mainly are within Europe but can also be worldwide.

-Liaising closely with either DMC's or direct partners (hotels, guides, private drivers) they have on the ground in each country

-Ensuring that services such as hotels, private tours, flights and other services are booked accurately and in a timely manner

-Finalising travel documents and ensuring they go out to clients within deadlines set per country

-Working closely with the finance team to ensure that supplier invoices are paid by deadlines set

-Ensuring that the CRM system, reservations system and other portals they use are kept up to date

-Communicating effectively with clients to obtain self booked flights and other pre-departure information that is required to finalise their documents

-Dealing with emergency phone calls/Whatsapp groups , if clients have any issues whilst on their holiday

Senior Operations executives skills required

-Someone who has at least 2-3 years experience in a similar operations exec/coordinator role for a luxury tour operator or DMC who specialises in Europe

-Someone who is thinking 3 steps ahead so the VIP clients have a smooth , memorable holiday with no issues

-A strong team player who brings positive energy and an attitude to their work

-Experience in working with both DMC's and direct suppliers in previous roles

-An analytical person who is confident formulating processes and then successfully implementing them

-Someone with excellent organisational skills and strong attention to detail

-The ability to work under pressure and accustomed to working to operational deadlines

-Excellent customer service skills and a strong command of written and spoken

-A natural problem solver who is happy to formulate solutions to everyday operational tasks which come ups

-Someone with a deep passion for travel and new experiences

What they are offering:

-A base salary of £38,000 - £45,000 per annum. Performance bonus

-23 days of paid holiday (excluding public holidays)

-An extra day off for your Birthday

-A wellness day off which includes a spa treatment

-2 Volunteer days off a year

-£1,000 of personal travel credit each year to use on personal holidays

-Discounted worldwide travel for you and your family

-Paid learning and development courses

-Contributory pension

-Book Club with access to 2 free books or audiobooks per month

-Opportunity to join a dynamic and fast growing international company

If you are interested in the above role please apply online or send your cv to [emailprotected] quoting DT59912