Operational Solutions Support Lead

SmartRecruiters, Inc.; Lutterworth; On-site; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Annual Leave

Company Bonus

Pension

Life Assurance

Wellness Programme

Eye Care

Rewards & Recognition

Employee Discounts

Job summary

Culina Logistics, a market-leading 3PL food and drink specialist, is seeking an Operational Solutions Support Lead to drive operational systems across the chilled network. The role involves collaborating with Operations, IT, CI, and Projects to implement solutions, embed best practices, and champion new processes with regular travel across sites.

The successful candidate will lead UAT activities, manage change adoption, and deliver training and support to end users and operations teams to

Qualifications

• Significant experience in warehousing, logistics, or supply chain operations.
• Experience leading or supporting systems implementations and business change projects.
• Strong understanding of operational processes and continuous improvement methodologies.
• Experience managing UAT, governance, and change adoption activities.
• Excellent stakeholder management and communication skills.

Responsibilities

• Act as the key contact for operational systems and solutions across multiple sites.
• Support operational change projects, system implementations, and process improvements.
• Lead and coordinate User Acceptance Testing (UAT) activities and governance.
• Build relationships with Operations, IT, CI, and Project teams to ensure delivery of initiatives.
• Drive standardisation, compliance, and best practice across the network.
• Support site teams with operational challenges, system issues and performance improvement.

Skills

Warehousing

Logistics

Supply chain

Stakeholder management

Process improvement

UAT governance

Change management

Communication

Job description

We are a market-leading 3PL food and drink specialist. Culina Logistics ensures that refrigerated goods are stored and shipped in tightly regulated conditions.

At Culina Group we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

Job Description

We're looking for an Operational Solutions Support Lead to join our team and play a key role in delivering operational systems, solutions, and continuous improvement initiatives across our Chilled network.

Working closely with Operations, Continuous Improvement, Projects, IT, and Business Unit stakeholders, you'll support the successful implementation of operational solutions, ensure best practice is embedded across sites, and drive adoption of new processes and ways of working.

This is a highly visible role requiring regular travel, strong stakeholder management skills, and the ability to influence teams at all levels.

KeyResponsibilities;

• Act as the key contact for operational systems and solutions across multiple sites.
• Support operational change projects, system implementations, and process improvements.
• Lead and coordinate User Acceptance Testing (UAT) activities and governance.
• Build strong relationships with Operations, IT, CI, and Project teams to ensure successful delivery of initiatives.
• Drive standardisation, compliance, and best practice across the network.
• Support site teams with operational challenges, system issues, and performance improvement activities.
• Deliver training, coaching, and support to end users and operational teams.
• Monitor project risks, issues, and implementation progress, ensuring solutions are embedded successfully.
• Identify opportunities to simplify processes, improve efficiency, and enhance operational performance.

Qualifications

• Significant experience within warehousing, logistics, or supply chain operations.
• Experience leading or supporting operational systems implementations and business change projects.
• Strong understanding of operational processes and continuous improvement methodologies.
• Experience managing UAT, governance, and change adoption activities.
• Excellent stakeholder management and communication skills.
• A proactive approach with strong problem-solving and decision-making abilities.
• The confidence to challenge existing ways of working and drive positive change.
• Experience within chilled logistics, FMCG, or 3PL environments would be advantageous.

Additional Information

As part of our drive to make Culina Logistics a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave–235 hours inclusive of bank holidays
• Company Bonus – We do our best work to succeed together. When we achieve our goals you'll be rewarded through our bonus scheme
• Pension scheme –5% employee and 8% employer.
• Life Assurance- x 4your annual salary.
• Wellness –Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year
• Eye Care Vouchers –We can provide you with substantial savings with free eye tests and discounts on prescription glasses
• Reward & Recognition –We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts- via our benefit platform you will have access to over 50 retailer discounts for everyday savings!