Operational Services Manager

Northumbria Healthcare NHS Foundation Trust; Cramlington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A regional healthcare provider in Cramlington is seeking a Senior Manager for its Medicine Management team. The successful candidate will handle operational management, responsible for clinical and non-clinical service delivery. Key skills required include organisational, communication, and leadership abilities. The role includes participation in management on-call responsibilities, and experience in budgetary control and HR management is essential.

Benefits

Excellent living conditions

Affordable living

Vibrant social life

Qualifications

• Proven experience in clinical and non-clinical service delivery.
• Budgetary control experience.
• HR management experience.

Responsibilities

• Manage and coordinate a defined area of work at an operational level.
• Participate in the senior management on call rota.
• Line manage a range of services within the Medicine Business Unit.
• Provide operational management for the whole trust.

Skills

Organisational skills

Communication skills

Leadership experience

Interpersonal skills

Job description

Vacancy

A Vacancy at Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust.

Overview

An exciting opportunity has arisen for a Senior Manager to join our established Medicine Management team at Northumbria Healthcare NHS Foundation Trust. This post will be supporting the General Manager in the day to day management of a site and a range of services across the Medicine Business Unit including a range of specialties and services.

We are seeking to recruit a highly driven individual who is looking to develop their knowledge and skills working with the Medicine Management Team across our hospitals.

Key Responsibilities

You must possess excellent organisational, communication and interpersonal skills and be able to demonstrate effective leadership skills. You will be required to demonstrate ability to develop services, manage and coordinate a defined area of work at an operational level and maintain budgetary control.

You will be responsible and accountable for an operational area which will encompass both clinical and non-clinical service delivery. You will be required to participate in the senior management on call rota for the Trust (after a period of induction).

Line management and leadership of a range of services within the Medicine Business Unit, which includes several wards, departments and associated specialist nurses and diagnostic services.

Manage pay and non-pay resources associated with defined speciality/specialities across the trust.

Provide operational management for the whole trust on a 1:11 rota, before annual leave and sickness, as part of a two-tier system.

Deputise for the General Manager as designated.

Responsibility is held for the effective management of staff in HR issues, including recruitment, appraisal, grievance, disciplinary and sickness absence.

Responsible for the maintenance and successful achievement of local and national performance management targets.

Ensure that ward/departments maintain the highest standards and performance requirements under corporate and clinical governance procedures.

Overall responsibility for the effective operational management of a defined clinical specialty/specialties across several sites within the trust within a specific directorate.

Provide leadership in the development of clinical and support services.

Actively support the Director and General Manager in and contribute to the development and delivery of, directorate strategy and objectives.

Actively support the achievement of objectives within both corporate and directorate agenda.

Effectively manage numerous budgets and resources whilst maintaining a high level of patient care.

Responsible for hospital management out of hours as member of the on call rota.

To role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the trust. This means demonstrating a consistent leadership style which (a) engages, enables and empowers others (b) uses coaching to promote ownership of learning and quality improvement and (c) facilitates team working and collaboration within teams/departments and across organisational boundaries.

Qualifications and Requirements

Excellent organisational, communication and interpersonal skills with effective leadership experience. Experience in clinical and non-clinical service delivery within a multi-site environment, budgetary control and HR management.

Application Notes

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received. The post may require psychometric testing and presentation as part of the recruitment process.

Benefits

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. We lead in innovation and quality – opening a state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England.

Western British Northumbria Healthcare offers excellent living conditions, clean air, affordable living, vibrant social life and top schools.

Closing Date

This advert closes on Monday 1 Dec 2025.