Operational Service Manager-North and National Lead Amplifying Lived Experience

Apex Scotland; Inverness; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

This innovative firm is seeking a passionate Operational Service Manager to lead services in the North of Scotland. You will play a crucial role in supporting individuals involved in the justice system, helping them build brighter futures through guidance and practical solutions. Your leadership will drive high-quality service delivery while fostering partnerships that create meaningful impacts. Join a supportive team that values diversity and offers opportunities for personal growth and professional development. If you believe in second chances and want to make a tangible difference in people's lives, this role is perfect for you.

Benefits

Flexible working

Generous annual leave

Employee wellbeing scheme

Pension scheme

Death in service benefits

Company sick pay

Qualifications

• Experience in leadership roles and understanding of service provision.
• Ability to collaborate with stakeholders and manage team dynamics.

Responsibilities

• Oversee management of services and staff delivery teams in the region.
• Maintain relationships with service delivery partners and manage budgets.
• Ensure high-quality service provision and monitor contractual performance.

Skills

Leadership experience

Emotional intelligence

Decision-making ability

Collaboration skills

Job description

Community Development & Social Enterprise

Disability

Equality & Law

Health

Housing & Homelessness

International Development

Learning

Local

Local Infrastructure Organisation

Older People

Other

Social Care

Youth

• Hybrid: Highlands, Aberdeen City and Aberdeenshire
• Closing: 30th April 2025
• Advertised from: 14th April 2025

Role

Are you passionate about making a difference? This could be the role for you!

Are you someone who believes in second chances? Do you have the passion and commitment to help people turn their lives around?

At Apex Scotland, we work with individuals who have been involved in the justice system, supporting them to build brighter futures. From helping people find work or boosting their confidence and motivation, we’re here to provide guidance, encouragement, and practical solutions.

As Operational Service Manager in the North of Scotland region, you will have oversight for the leadership and management of Apex Scotland services and staff delivery teams in the area. You will be responsible for the Highland, Aberdeen City and Aberdeenshire areas, progressing our key partnerships for the delivery of high-quality services that drive maximum, meaningful impact for the people we exist to support.

You will also be allocated an area of work to lead on that is of strategic importance to Apex Scotland - Amplifying Lived Experience.

What you’ll be doing:

• Maintain and grow working relationships with key contractual and service delivery partners.
• Manage budgets attached to service contracts and contribute to organisational budget management.
• Have responsibility for high quality service provision where participant needs are met.
• Have oversight for contractual target performance and monitoring.
• Line management responsibility for a team of Lead Practitioners, Practitioners and Support Workers.
• Manage and oversee casework for effective work with participants.
• Challenge stigma and advocate for second chances.
• Be an active member of the Apex Scotland Management team.

You might be a great fit if you:

• Have leadership experience.
• Can work in collaboration with others understanding all stakeholder needs.
• Hold emotional intelligence, have good judgement and decision-making ability.

What We Offer:

• Full training - no prior experience in criminal justice needed.
• A supportive and inclusive team that values your unique skills.
• The opportunity to make a tangible difference in people’s lives.
• This role is ideal for anyone with experience in leadership and who has an understanding of service provision, meeting the needs of individual people while adhering to contractual requirements, taking cognisance of policy and strategy.

You will operate and be required to have a weekly presence throughout the geography specified (Highland, Aberdeen City, Aberdeenshire). As an active member of the Apex Scotland Management team you will be required to attend regular management meetings at a location directed by the organisation and attend online sessions.

Membership of the Prevention of Vulnerable Groups (PVG) Scheme is required.

We offer some great benefits, including family friendly policies, flexible and hybrid working and work-life balance. We also have generous annual leave entitlement, employee wellbeing scheme (Perkbox), pension scheme and death in service, company sick pay.

We welcome applications from individuals who share Apex Scotland’s aims and values and value diversity from all sections of the community.