Operational Service Manager

Mersey and West Lancashire Teaching Hospitals NHS Trust; Sefton; On-site; GBP 45,000 - 60,000; Full time

Job summary

A regional healthcare organization is seeking an Operational Services Manager to ensure efficient operational management within their services. The role requires strong leadership skills and experience in healthcare, focusing on budget management, strategic agenda support, and resource allocation to meet national performance targets. This position offers opportunities for professional development within a supportive team dedicated to improving patient care.

Benefits

Generous pension scheme

Annual leave

NHS discounts

Staff Health and Wellbeing programme

Qualifications

• Experience in operational management in a healthcare setting.
• Strong understanding of financial management and budget control.
• Knowledge of clinical governance and risk management.

Responsibilities

• Ensure efficient operational management of Directorate Services.
• Manage financial budgets and contribute to resource allocation.
• Support the strategic agenda and performance targets of the organization.

Skills

Operational management

Budget management

Risk management

Staff coordination

Education

Relevant healthcare management degree

Job description

Overview

The Operational Services Manager plays a crucial role within the Directorate, working closely with the Radiology Manager to ensure efficient and effective operational management for each of the Directorate Services and to support the Directorate's strategic agenda. The post holder will be responsible for ensuring that national and local targets are delivered relating to Diagnostic 6 weeks, Cancer targets & RTT, and ensuring that the quality of care is of the highest standard and that resources within the Directorate are managed efficiently and effectively. To support the day-to-day operational management of the departments/areas of defined specialties and, in doing so, contribute to the delivery of corporate and national performance targets in these areas.

In association with the Directorate Manager, contribute to the financial budget control/management responsibility for each operational area and work closely with the Matrons with the management of these budgets. To work with Clinical Leads/Directors of the relevant departments to ensure the overall effective use of resources and continuous improvements in service delivery. To lead and support service improvement agenda of the defined specialties in conjunction with the NHS Modernisation Agenda. To support the Trust's corporate objectives and the processes by which they are achieved, including Clinical Governance, Controls Assurance, Risk Management and Capacity Planning. To maintain an overview of medical staffing and ensure Doctors' rotas are compliant with statutory requirements and, in doing so, in conjunction with the medical staffing lead for the Division, co-ordinate the medical staffing requirements in the individual departments. In conjunction with the Business Analysts, collate information/data in order to produce reports (e.g., capacity/demand analysis) for Theatre productivity/utilisation data management meetings which will include detailed analysis and interpretation of information relating to services within the Division. To ensure compliance to all Trust Risk Management, Research Governance and Infection Control policies and procedures and abide by the standards for Better Health. Undertake appropriate mandatory training in infection control and comply with all Trust Infection Control policies relevant to the post, particularly with regard to the hand hygiene policy. Take responsibility for managing their own health and wellbeing. To support the Clinical Lead/Directors and Clinical Governance Leads embedding Clinical Governance and Risk Management within the Division. To liaise directly as required with patients or their family in issues relating to admission, discharge, complaints, and appointments.

Equality, Diversity and Inclusion

We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under-represented groups.

As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form. We also commit to offering an interview to all armed forces veterans who meet the minimum criteria for the job. The Trust operates anonymous shortlisting where no personal information about you is shared with the recruiting manager. Equality monitoring information is used to review recruitment practices and to offer disability reasonable adjustments.

Additional Information

Certificate of Sponsorship: Applications from job seekers who require Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April 2017, certain criminal record requirements apply to Skilled Worker visa holders and overseas applicants. Guidance can be found on the UK government site. For successful candidates on Health and Care Visa or Skilled Worker Visa, please check eligibility before applying as sponsorship may be unavailable. Disclosure and Barring Service Check may be required and costs may be deducted from salary following appointment. Flexible Working: We actively support flexible working patterns and encourage discussions at interview stage. Working for Team MWL: We offer a generous pension scheme, annual leave, NHS discounts, and a Staff Health and Wellbeing programme. The Trust is smoke-free across all sites. Applicants must ensure statements are truthful and accurate; AI-generated content is not accepted.

This is an exciting opportunity to join a dynamic operational team. The successful candidate will gain exposure to a wide range of issues at both operational and strategic levels and will have opportunities for career development. The post holder will develop knowledge and skills in a supportive team dedicated to improving patient care.

The Secretary of State has approved the partnership between St Helens & Knowsley Teaching Hospitals and Southport & Ormskirk Hospitals. From 1 July, we have joined as Mersey & West Lancashire Teaching Hospitals NHS Trust. The Trust delivers acute hospital care, intermediate care, community, and primary care services to over 600,000 people with a workforce of around 9,000 staff. Our Vision is to deliver 5 Star Patient Care across five dimensions: CARE, SAFETY, COMMUNICATION, SYSTEMS, and PATHWAYS.