Operational Service Admin Assistant: MCATS/Therapy Booking Team

Mid Cheshire Hospitals NHS Foundation Trust; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in England is looking for an enthusiastic Operational Services Assistant to join its dynamic team. The role involves providing administrative support to the Musculoskeletal & Chronic Pain Team, managing patient calls, and processing referrals. Excellent typing skills and the ability to organise one's workload are essential for success in this position. This role is vital to ensuring continuity in healthcare services.

Qualifications

• Must be able to organise own workload and coordinate activities.
• Capable of the full administrative function within the team.
• Experience in managing patient calls and processing referrals.

Responsibilities

• Provide comprehensive administrative support to the MCATS & Chronic Pain Team.
• Organise own workload and coordinate activities.
• Manage patient calls, process referrals, and support clinical staff.

Skills

Excellent typing skills

Initiative

Administrative support

Job description

Overview

We are looking for an enthusiastic, motivated Operational Services Assistant to join our dynamic and forward-thinking team. The Operational Services Assistant will provide comprehensive, quality, confidential administrative support to the Musculoskeletal (MCATS) & Chronic Pain Team and Therapy Booking team employed by the Trust. The post holder will be expected to organise their own workload and coordinate activities in conjunction with, and supervised by, the team leader to ensure that an efficient service is provided.

The post holder will be capable of the full administrative function within the team and will be able to step in to fill gaps to ensure continuity of services. This will include managing patient calls, processing referrals, managing email requests, and supporting the clinical staff. Excellent typing skills are essential. The post holder should exercise initiative suitable to the role and be fully supportive of other colleagues within the team.

Responsibilities

• Provide comprehensive confidential administrative support to the MCATS & Chronic Pain Team and Therapy Booking team.
• Organise own workload and coordinate activities in collaboration with the team leader to ensure an efficient service.
• Perform full administrative functions within the team and fill gaps to maintain continuity of services.
• Manage patient calls, process referrals, manage email requests, and support clinical staff.
• Demonstrate excellent typing skills and initiative appropriate to the role.

About the Trust

Mid Cheshire Hospitals NHS Foundation Trust provides comprehensive hospital and community services for East Cheshire and West Cheshire and Chester. Services include planned and unplanned/emergency care, cardiac and critical care, child health, maternity, and intermediate care across Leighton Hospital (Crewe), Victoria Infirmary (Northwich), and Elmhurst Intermediate Care Centre (Winsford). Through the Central Cheshire Integrated Care Partnership, we deliver extensive services in 26 medical centres and schools in collaboration with Cheshire and Wirral Partnership NHS FT and the South Cheshire and Vale Royal GP Alliance. The Trust employs around 5,500 staff and operates 500 beds.