Operational Risk Manager - Lloyds Banking Group Investments

Lloyds Banking Group; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading banking institution is seeking an Operational Risk Manager to enhance its non-financial risk and control environment. This London-based position offers a hybrid working model with a focus on embedding the Group’s Operational Risk Management Toolkit. Candidates should possess a strong understanding of operational risk and be able to communicate effectively with stakeholders. A range of benefits will be provided, including a generous pension contribution and flexible working options.

Benefits

Generous pension contribution

Annual bonus opportunity

Adaptable lifestyle benefits

30 days' holiday plus bank holidays

Wellbeing initiatives and parental leave policies

Qualifications

• Demonstrable experience in operational risk and control management in a first line control function.
• Ability to interpret policy and translate into practicable control outcomes.
• Confident influencing stakeholders through constructive challenge.

Responsibilities

• Embed the Group’s updated operational risk approach in LEIL.
• Strengthen control design, monitoring, and testing.
• Deliver high-quality risk assessment and continuous risk management.

Skills

Operational risk management

Control assessment

Stakeholder communication

Analytical mindset

Education

Equivalent experience in risk management

Job description

End Date Sunday 28 September 2025

Salary Range £0 - £0

Flexible Working Options Hybrid

Overview

JOB TITLE: Operational Risk Manager
LOCATION(S): London Vine Street
HOURS: Full time
WORKING PATTERN: Hybrid, 60% (or three days) in our London Vine Street office

Lloyds Banking Group Investment (LBGI) sits within LEIL and consists of four equity investment businesses: Lloyds Development Capital (LDC), Lloyds Living, Housing Growth Partnership (HGP) and Made Partnership, as well as a small legacy equity portfolio. LDC is the UK’s largest mid-market private equity investor and supports growth of SMEs in all regions/sectors of the UK. Lloyds Living is a 2021 start-up aiming to transform the private rental market for customers and improve access to the housing market via Pathways Rent to Buy. HGP was set up in 2012 to help UK SME housebuilders build more homes. The LBGI Chief Control Office provides first line control expertise and stewardship of the control environment—partnering with Risk & Control Owners and the Risk function to deliver the Group’s Enterprise Risk Management Framework (ERMF). This role strengthens LEIL’s non-financial risk and control environment (with emphasis on Operational Risk), embedding the Group’s revised Operational Risk Management (ORM) Toolkit and associated ways of working (Risk OpenPages, BPM, Issues & Events, ILM).

Responsibilities

1. 1) Embed the Group’s updated operational risk approach in LEIL

• Implement the ORM Toolkit requirements (RCSA, Controls, Issues, Events, Scenarios, Governance & Reporting), using Risk OpenPages as the golden source and aligning to Business Process Mapping (BPM). Drive quality, timeliness and completeness across Risk & Control data.
• Apply the revised Impact & Likelihood Matrix (ILM) to deliver consistent non-financial risk quantification for LBGI.

2) Strengthen control design, monitoring and testing

• Act as CCO subject‑matter expert on control design and optimisation. Ensure applicable library controls are adopted and sufficiently specified (5Ws&H), with robust Control Indicators, operating time, frequency and evidence.

3) Deliver high‑quality risk assessment & continuous risk management

• Partner Risk Owners and Control Owners to maintain accurate LEIL risk profiles (L2/L3), complete inherent/residual assessments, assess Overall Control Effectiveness (OCE) and ensure Issues and Events are managed to closure with root‑cause clarity.
• Ensure LBGI’s practices align to the refreshed Risk Taxonomy.

4) Governance, papers and MI

• Prepare insight‑led risk & control MI using Risk Vista for LEIL governance (e.g., LEIL Risk Committee) and LBGI Risk forums—covering risk profile movements, key issues, material events, control health and remediation plans.

5) Policy embedding

• Embed relevant Group Risk Policies/Tools and support in the writing of LEIL addenda/exceptions. Support external and internal audit readiness across non‑financial risk topics. Coordinate with Risk Specialists (2LoD) to interpret policy minimum standards for LBGI’s context; drive proportionate, risk‑based application and effective oversight.

6) Culture, capability and ways of working

• Help develop LBGI colleagues on toolkits/systems/process changes (e.g., OpenPages workflows, BPM). Act as a visible champion for Resetting Risk.

Qualifications

• Demonstrable experience in operational risk and control management in a first line control function (or equivalent), including RCSA, issues/events, control assessment and testing. Ability to interpret policy and translate into practicable control outcomes.
• Good grasp of the CCO mandate and how it interfaces with Risk Owners, Control Owners and 2LoD under the Three Lines of Defence.
• Ability to clearly communicate and tailor risk and control requirements to deliver tangible value to senior stakeholders in the business.
• Self-starter – eager to learn, deliver independently, and operate under own initiative to anticipate, handle and resolve multiple priorities in a small business environment.
• Confident influencing a wide variety of stakeholders through constructive challenge.
• Inquisitive mindset and attention to detail – natural curiosity to dig deeper and get to the core of an issue, rather than just accepting what might initially appear to be the case.

About working for us

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative, and it’s why we especially welcome applications from under-represented groups.

We’re disability confident. If you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

Benefits

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. We’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We’re focused on creating a values‑led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.