Operational Risk Coordinator - Pensions

TN United Kingdom; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking an Operational Risk Coordinator to join their dynamic Third Party Administration Risk department. This role involves providing high-quality advice to internal teams, managing client complaints, and identifying risks within the pensions administration processes. You will engage with senior stakeholders, conduct root cause analyses, and implement changes to enhance service delivery. The position offers a hybrid working model, a flexible benefits package, and opportunities for professional development, making it an exciting opportunity for those passionate about the pensions industry.

Benefits

Flexible Benefits Package

Collaborative Work Environment

On-site Mental Health Support

Development Opportunities

Social Activities

Volunteering Leave

Birthday Leave

Qualifications

• Extensive experience in the pensions industry, preferably in administration.
• Excellent communication skills and strong analytical skills.

Responsibilities

• Provide high-quality practical advice in response to client and member complaints.
• Identify risks and propose controls to mitigate them.

Skills

Pensions Industry Experience

Risk Management

Communication Skills

Analytical Skills

Pension Administration Processes

Technical Knowledge of DB and DC Pensions

Education

Professional Qualification from the Pension Management Institute

Tools

MS Word

MS Excel

Job description

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Client:

Hymans Robertson

Location:

Glasgow, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

3ceb6a6a6a57

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

The Vacancy

Our Third Party Administration (TPA) Risk department is a dynamic team that provides best practice and dispute resolution advice to our pensions teams across the Third Party Administration business unit.

We currently have an exciting opportunity to join this department as an Operational Risk Coordinator, based in Birmingham, Edinburgh, or Glasgow.

What will your role look like?

You will provide high-quality practical advice in response to client and member complaints to internal administration teams, offering technical guidance aligned with Pensions Ombudsman and Regulator requirements. You will also identify risks within the business unit and support the embedding of controls into processes across the TPA business unit.

Key tasks include:

• Reviewing letter drafts prepared by admin teams in response to complainants.
• Supporting admin teams in reviewing or drafting client communications.
• Conducting root cause analysis, identifying impacted members, resolving underlying issues, and implementing changes.
• Preparing requests for and coordinating compensation payments.
• Providing pension technical advice on complex cases.
• Escalating cases to management, TPA Leadership, Legal, and Risk, with summaries and recommendations.
• Identifying risks and proposing controls to mitigate them.
• Assisting in analyzing and preparing Management Information for leadership teams.

Qualifications and Skills:

• Extensive experience in the pensions industry, preferably in administration with technical knowledge of DB and DC pensions.
• Experience handling risk events, errors, and complaints, with industry best practice awareness.
• Excellent communication skills, capable of engaging with senior stakeholders.
• Proficiency in pension administration processes such as transfers, retirements, deaths, and divorces.
• Ability to communicate clearly and transparently with stakeholders.
• Strong analytical skills and attention to detail.
• Excellent IT skills, including MS Word, Excel, and pension administration systems.

Ideally, candidates hold or are working towards a professional qualification from the Pension Management Institute. We also welcome applicants with relevant industry experience in the UK pensions market.

Additional benefits include:

• A flexible benefits package.
• A collaborative work environment.
• On-site mental health and wellbeing support.
• Development opportunities through mentoring and our learning portal, Aspire.
• Social activities, volunteering leave, and birthday leave.
• Hybrid working model combining remote and office work.