Operational Risk and Compliance Manager

Shieldpay; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Shieldpay is seeking an Operational Risk and Compliance Manager to bridge regulatory demands and compliance strategy. You will translate complex data into governance reports and bring deep expertise across FCA operational resilience and non-financial risk frameworks.

You will support risk assessments, regulatory reporting to the FCA, and cross-functional collaboration to improve processes. The role includes delivering training, monitoring customer outcomes, and developing the 2LOD Compliance

Qualifications

• Writes complex data into clear governance reports.
• Deep understanding of FCA operational resilience and non-financial risk frameworks.
• Clear communication of compliance requirements to all levels, including C-suite and Board.

Responsibilities

• Support and enhance Shieldpay’s risk and control framework, including RCSAs across the business.
• Drive regulatory compliance initiatives to meet legal and regulatory obligations in payments.
• Support development and implementation of the Operational Resilience Framework to protect customers from harm.
• Prepare reports for management to measure risk profiles and highlight trends for action by stakeholders.
• Collaborate with cross-functional teams to improve risk and compliance processes.
• Lead the regulatory compliance training framework and drive adoption across teams.
• Monitor evolving regulatory environments and advise product teams on compliance for new features.
• Develop and deliver the 2LOD Compliance Monitoring Plan with thematic reviews and QA.

Skills

Governance reporting

FCA expertise

Regulatory compliance

Stakeholder communication

Data analysis

Autonomy

Job description

Impact And Responsibilities

As Operational Risk and Compliance Manager you will act as an essential bridge between regulatory demands and compliance strategy. Skilled in translating complex data into clear, actionable governance reports, you bring deep expertise across FCA operational resilience and non-financial risk frameworks.

• Support and enhance Shieldpay’s risk and control Management framework, including facilitating risk and control self-assessments (RCSAs) across the business. Work with stakeholders to identify and assess risks, implement mitigation strategies, and manage control testing and reporting. Assist in defining and articulating the company’s risk appetite and provide the necessary tools and support to ensure we remain within defined risk boundaries.
• Drive our regulatory compliance initiatives to ensure full compliance with all applicable regulatory and statutory requirements, within the payments space. Ensure that an effective compliance framework is embedded across the firm, meeting all legal and regulatory obligations and staying up to date with new regulations and ensure timely implementation across the business.
• Play a key role in our Operational Resilience strategy including by supporting the development and implementation of the Operational Resilience Framework, ensuring our customers are not subject to intolerable harm.
• Prepare reports for management that measure risk profiles and highlight key risks, themes, and trends. Ensure all risks, issues, and actions taken are reported clearly and concisely, enabling appropriate action from stakeholders. Leverage data analysis to inform decision-making and provide insights on risk management and compliance performance. Ensure timely reporting to the FCA, including ensuring continued compliance with our Regulatory Reporting obligations.
• Collaborate with cross-functional teams to develop and improve risk and compliance processes that are practical, efficient, and aligned with the firm’s objectives. Communicate complex regulatory and risk-related information clearly to stakeholders at all levels of the firm, ensuring shared understanding and commitment to compliance.
• Lead the firm’s regulatory compliance training framework, ensuring employees are well-informed with compliance requirements and best practices. Drive the delivery of compliance initiatives, working across teams to prioritize and ensure the successful implementation of plans.
• Ensure the firm delivers positive customer outcomes by partnering with product teams to implement best practices and industry-leading standards. Monitor the regulatory environment for evolving trends and advise product teams on compliance considerations for new products and features.
• Develop and deliver the 2LOD Compliance Monitoring Plan, including in-depth thematic reviews and ongoing quality assurance activity across a wide range of compliance and operational risk matters.

Impact And Responsibilities

As Operational Risk and Compliance Manager you will act as an essential bridge between regulatory demands and compliance strategy. Skilled in translating complex data into clear, actionable governance reports, you bring deep expertise across FCA operational resilience and non-financial risk frameworks.

• Support and enhance Shieldpay’s risk and control Management framework, including facilitating risk and control self-assessments (RCSAs) across the business. Work with stakeholders to identify and assess risks, implement mitigation strategies, and manage control testing and reporting. Assist in defining and articulating the company’s risk appetite and provide the necessary tools and support to ensure we remain within defined risk boundaries.
• Drive our regulatory compliance initiatives to ensure full compliance with all applicable regulatory and statutory requirements, within the payments space. Ensure that an effective compliance framework is embedded across the firm, meeting all legal and regulatory obligations and staying up to date with new regulations and ensure timely implementation across the business.
• Play a key role in our Operational Resilience strategy including by supporting the development and implementation of the Operational Resilience Framework, ensuring our customers are not subject to intolerable harm.
• Prepare reports for management that measure risk profiles and highlight key risks, themes, and trends. Ensure all risks, issues, and actions taken are reported clearly and concisely, enabling appropriate action from stakeholders. Leverage data analysis to inform decision-making and provide insights on risk management and compliance performance. Ensure timely reporting to the FCA, including ensuring continued compliance with our Regulatory Reporting obligations.
• Collaborate with cross-functional teams to develop and improve risk and compliance processes that are practical, efficient, and aligned with the firm’s objectives. Communicate complex regulatory and risk-related information clearly to stakeholders at all levels of the firm, ensuring shared understanding and commitment to compliance.
• Lead the firm’s regulatory compliance training framework, ensuring employees are well-informed with compliance requirements and best practices. Drive the delivery of compliance initiatives, working across teams to prioritize and ensure the successful implementation of plans.
• Ensure the firm delivers positive customer outcomes by partnering with product teams to implement best practices and industry-leading standards. Monitor the regulatory environment for evolving trends and advise product teams on compliance considerations for new products and features.
• Develop and deliver the 2LOD Compliance Monitoring Plan, including in-depth thematic reviews and ongoing quality assurance activity across a wide range of compliance and operational risk matters.

What We're Looking For In You

• Skilled in writing complex data into clear, actionable governance reports.
• Comprehensive understanding of FCA operational resilience and non-financial risk frameworks.
• Proficient in communicating intricate compliance mandates across all organisational levels, including C-suite and Board members.
• Highly autonomous professional capable of driving concurrent, multi-track initiatives to completion.

Our Promise

Shieldpay is an equal opportunities employer. For Shieldpay building a fair and transparent workforce begins with the recruitment process that does not discriminate on the grounds of gender, sexual orientation, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We offer flexible working options, such as flexible hours and hybrid work, to support our employees' work-life balance

Shieldpay Limited

Regulated by the Financial Conduct Authority under the Payment Services Regulations 2017 (Reference number 770210) as an authorised payments institution. Shieldpay is a company providing simple and transparent payment solutions across the legal, financial, and professional services industries. The firm offers Third-Party Managed Accounts, Escrow facilities and payment agent services.

Shieldpay Trust Services Limited

Registered with HMRC as a trust service provider (Reference XKML00000214627) and provides the services as a corporate trustee to the beneficiaries of the trust, established by deed, in connection with escrow transactions.

Registered Address for our Group Companies is 3rd Floor, 1 Ashley Road, Altrincham, Cheshire, WA14 2DT.