Operational Resiliency – Programme Manager – Executive Director

If you are a self-starter with strong management skills, a control focus, strategic thinking, execution capabilities, stakeholder engagement, communication, and influencing skills, then this role is for you! We have observed an increased global regulatory focus on operational resiliency. In addition to ongoing supervisory scrutiny, regulators have published formal policy statements challenging organizations to enhance their resiliency frameworks. These regulatory requirements are complex, affecting both Firmwide and Corporate & Investment Banking (CIB) levels, spanning Front Office, Operations, Technology, and Corporate Functions. Consequently, the Resiliency framework and tooling are undergoing a significant transformation agenda.

As a Programme Manager - Executive Director in the Operational Resiliency team, you will lead a program team to deliver a continuous development agenda aligned with Firmwide, CIB, and regulatory deliverables. You will coordinate with the broader CIB resilience team to communicate with senior managers during crises of specific severity. Your primary goal is to ensure the firm is prepared for all eventualities concerning disruption and can respond effectively, while maintaining regulatory compliance.

Job Responsibilities

1. Drive program strategy and framework deliverables.
2. Execute the CIB resiliency strategic agenda, collaborating closely with global partners and the Firmwide Resiliency team.
3. Build and leverage global and local partnerships across business, technology, and operations in line with overall program objectives.
4. Engage with control stakeholders, including the 2nd and 3rd lines of defense.
5. Advance an inclusive leadership agenda by building a diverse team and actively promoting diversity and inclusion initiatives.
6. Manage CIB senior manager communication during crises in coordination with the broader CIB resilience team.

Required Qualifications, Capabilities, and Skills

1. Proven track record in delivering strategy and execution for complex strategic change management projects.
2. Strong governance over processes and controls, including established and required enhancements.
3. A relationship builder capable of establishing trust and credibility across the organization and influencing colleagues, business groups, and partners.
4. Confident and collaborative communication skills.
5. Ability to operate effectively in a fast-paced environment with evolving regulatory and business requirements.
6. Sound judgment and the ability to evaluate complex issues.
7. Action-oriented, with effective listening skills, analytical mindset, and organized, systematic thinking.
8. Ability to achieve results in a matrixed management environment.
9. Initiative in unstructured situations, including seizing new opportunities.
10. Foster a culture of continuous process improvement and empower employees to challenge the status quo.

Preferred Qualifications, Capabilities, and Skills

1. Experience in an investment banking regulatory, compliance, or operational team.
2. Experience in Business Resiliency, Operational, and Crisis Management.

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services, and payments. We serve corporations, governments, and institutions worldwide in over 100 countries. Our bank offers strategic advice, capital raising, risk management, and liquidity extension in global markets.