Operational Resilience Specialist

TN United Kingdom; Norwich; On-site; GBP 55,000; Full time

Job summary

An exciting opportunity awaits as an Operational Resilience Specialist, where you'll play a pivotal role in ensuring the continuity of critical operations during disruptions. This role involves collaboration with UK Market Leads and a focus on the AIG Life Protection business, providing you with a chance to make a significant impact. Join a forward-thinking company that values your contributions and offers a supportive environment, generous benefits, and opportunities for professional growth. If you're passionate about operational resilience and thrive in dynamic settings, we want to hear from you!

Benefits

Bonus opportunity

Generous pension scheme

29 days holiday plus bank holidays

Up to 40% discount on Aviva products

Free Aviva shares through Matching Share Plan

Paid volunteering days

Flexible benefits including sustainability options

Wellbeing support and tools

Qualifications

• Proven track record in operational resilience within Financial Services.
• Strong analytical and problem-solving skills with multitasking ability.

Responsibilities

• Support governance and SME for Group Operational Resilience.
• Ensure resilience in key decisions for AIG Life Protection business.

Skills

Operational Resilience

Analytical Skills

Problem-Solving

Stakeholder Management

Communication Skills

Job description

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Operational Resilience Specialist, Norwich

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Client:

Aviva

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7461635b426b

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

Operational Resilience Specialist – Salary circa £55,000 (DOE)

We have an exciting opportunity to be part of the Operational Resilience team. Operational resilience is a crucial outcome that Aviva must achieve for our customers, the key objective being that we can continue to deliver critical operations through periods of disruption.

As an Operational Resilience Specialist, you will play a key role in helping Aviva achieve these ambitions. If you’re someone who has a passion for making a real difference to our customers, we would love to hear from you!

A bit about the job:

You will be working alongside the UK Market Leads providing governance and SME support to Group Operational Resilience and the wider business. The role offers the opportunity to gain a deep knowledge of how Aviva’s UK Businesses operate and support the resilience of key services preventing intolerable harm to our customers. This is the ideal role if you are someone who thrives in working in a fast paced and results orientated environment and is comfortable adapting to changing demands.

Your role will have a particular focus on ensuring the resilience of the AIG Life Protection business which Aviva acquired earlier in 2024. You will work with a wide range of stakeholders from both Aviva and AIGL to understand the changing landscape and ensure resilience is a key consideration in all relevant decisions.

Skills and experience we’re looking for:

Proven track record of delivering operational resilience activities within the Financial Services industry.

Strong analytical and problem-solving skills with the ability to multitask, meeting short-term deadlines while progressing longer-term objectives.

Good communication and stakeholder management skills. The ability to work collaboratively and effectively with teams across multiple business areas to drive strategic outcomes is key.

Enjoy proactively identifying andimplementing improvementopportunities.

Proactive self-starter who can work independently but shows good judgement of when to involve others.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

Salary circa £55,000 (depending on location, skills, experience, and qualifications)

Bonus opportunity - 10% of annual salary Actual amount depends on your performance and Aviva’s.

Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts

Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

Brilliantly supportive policies including parental and carer’s leave

Flexible benefits to suit you, including sustainability options such as cycle to work

Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.