Operational Resilience & Services Manager, UK & Lloyd's

TN United Kingdom; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Operational Resilience & Services Manager to oversee critical operations and services. This role offers the chance to enhance operational resilience and manage third-party relationships while collaborating with senior leadership. The successful candidate will engage with various stakeholders, influence regulatory strategies, and promote a culture of resilience. Join a dynamic team where your expertise will drive impactful changes and contribute to innovative, data-driven solutions in a complex market environment.

Qualifications

• Experience in operational resilience and outsourcing, ideally within UK regulatory frameworks.
• Strong ability to manage complex topics and initiatives.

Responsibilities

• Implement and improve the Operational Resilience Roadmap with global team.
• Manage Important Business Services and report resilience efforts to executives.

Skills

Operational Resilience Management

Outsourcing Management

Analytical Skills

Problem-solving

Stakeholder Management

Risk Assessment

Communication Skills

Job description

Operational Resilience & Services Manager – UK/Lloyd’s

London, United Kingdom

The Operational Resilience & Services Manager is responsible for overseeing key components of AXA UK & Lloyd’s operations and services. This role includes delivering operational resilience in the UK, managing third-party relationships, and providing operational support. It offers the opportunity to collaborate with AXA XL’s leadership and influence regulatory strategies within the COO function.

Key Responsibilities:

1. Operational Resilience and Outsourcing – UK

• Implement and improve the Operational Resilience Roadmap, working with the global team.
• Manage Important Business Services, Impact Tolerances, Dependency Mapping, Scenario Testing, Self-Assessments, and vulnerability mitigation.
• Report to UK executives, boards, and regulators on resilience efforts, including annual assessments.
• Promote an operational resilience culture through governance, training, and communication.
• Participate in divisional and global resilience forums.

Outsourcing & Third-Party Management

• Lead the Outsourcing Committee, ensuring governance and escalation procedures are followed.
• Coordinate activities related to critical outsourcing and Lloyd’s insurance arrangements.
• Engage with global committees and manage vendor relationships like LIMOSS and Velonetic.

Operational Services Support

• Support procurement, vendor management, and operational projects.
• Provide BAU support for outsourcing and vendor management as UK SME.
• Oversee operational governance and reporting for UK & Lloyd’s COO.

Additional responsibilities include ensuring operational priorities, overseeing security and cyber initiatives, process improvements, internal audits, LMS controls, KPI reporting, cost management, and preparing high-quality reports for executive committees.

The role requires strategic engagement with multiple senior stakeholders and reports to the Chief of Staff, COO UK & Lloyd’s, within the COO Office of the UK & Lloyd’s Market Region.

Required Skills and Abilities:

• Strong ability to manage complex topics and initiatives.
• Experience in operational resilience and outsourcing, ideally within UK regulatory frameworks and the London market.
• Analytical, problem-solving, and root cause analysis skills.
• Proactive change management and service improvement mindset.
• Effective at high-level organizational engagement and stakeholder management.
• Risk assessment and mitigation skills.
• Excellent communication, interpersonal, and influencing skills.
• Established network of internal and external contacts.

Join us and shape your future with AXA XL, where we solve complex risks through innovative, data-driven, and client-focused solutions across global markets.