Operational Resilience, Operating Model & Capability – Senior Manager

End Date: Tuesday 29 April 2025

Salary Range: £83,411 - £98,130

We support flexible working – click here for more information on flexible working options

Flexible Working Options: Hybrid Working, Job Share

Job Description Summary

About this opportunity:

Are you ready to make a real impact? As the Senior Manager for the Culture and Capability team, you’ll play a crucial role in maturing resilience culture and capability to prevent, adapt, respond to, recover, and learn from operational disruptions. This role is key to delivering on our Grow, Focus, and Change ambition, as well as our overall purpose.

You’ll be accountable for designing and embedding the Operating Model, resilience-led Culture and Capability, Resilience Engagement, and awareness. We seek an outstanding candidate, motivated by our values, who will provide leadership both internally and externally. Leading a team of experts, you'll influence across the Group.

As a leader, you strive for colleague development and growth, championing talent for today and the future. You'll create psychological safety and trusted environments where colleagues can thrive.

About us

We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

Responsibilities

• Define the resilience Operating Model and enterprise-wide guidance, and drive coordination between key role holders supporting the Operational Resilience lifecycle
• Work with Senior Leaders and Stakeholders to foster a Resilience culture, defining and advancing the Group’s Resilience capabilities
• Lead the design, management, and execution of the Group’s Operational Resilience education and awareness strategy, to enable a resilient first culture across LBG, in addition to supporting meet PRA and FCA regulatory expectations
• Work with customers and stakeholders to ensure the Operating Model aligns to the Group's organisational shifts.
• Stay informed on current and emerging Operational Resilience regulation.
• Lead colleagues and create a high-performing team, enabling them and the Group to have more of our best days, every day.

About us

If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.

What you’ll need

• Experience in developing and implementing resilience strategies and Operating Models across a large financial services organisation.
• Strong understanding of UK Operational Resilience regulation and business continuity best practices.
• Experience in designing and delivering effective and engaging education and awareness agendas.
• Experience in applying the latest thinking to new business problems or creative solutions to traditional issues.
• Excellent leadership, collaboration, and communication skills at all levels.

Preferred experience

• A network of Operational Resilience peers across the industry.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

Benefits

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Join our journey to do amazing work that’s interesting and makes a difference to millions of people.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.