Operational Resilience Manager

AXA UK; Leeds; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading insurance firm in Leeds is seeking an Operational Resilience Manager to develop and implement frameworks for business continuity and resilience solutions. This role requires expertise in engaging stakeholders, coordinating crisis responses, and identifying vulnerabilities. The firm offers a hybrid work model and generous benefits, including 30 days of holiday and private medical insurance.

Benefits

30 days holiday

Flexible working

Private medical insurance

Pension with employer contributions of 10%

Qualifications

• Strong experience in Operational Resilience and Business Continuity within Insurance or Banking.
• Proven ability to engage and influence stakeholders effectively.
• Experience of working in a regulated environment.

Responsibilities

• Lead the development and improvement of resilience frameworks.
• Coordinate crisis and incident responses.
• Identify vulnerabilities through testing and scenario planning.

Skills

Analytical Thinking

Business Continuity

Collaboration Tools

Communication

Risk Management

Stakeholder Management

Job description

• Location: Leeds
• Type: Permanent, full time
• Hybrid role, happy to talk flexible working

The Opportunity:

QBE Europe is recruiting for an Operational Resilience Manager to join a well-established risk and resilience team. In this role you will be responsible for leading the development and maintenance and implementation of policies and frameworks for business continuity and operational resilience. You will champion practical resilience solutions to support the business implement, test and enhance resilience solutions.

Your New Role:

• Lead the development, implementation, and continuous improvement of operational resilience and business continuity frameworks.
• Champion resilience across the business, ensuring solutions are practical, tested, and embedded.
• Engage stakeholders across all levels, building strong relationships and driving delivery through effective communication and influence.
• Coordinate crisis and incident response, ensuring readiness and effective execution.
• Deliver training and communications that resonate with diverse business functions.
• Identify vulnerabilities through testing and scenario planning, and support strategic mitigation.
• Manage resilience tools and vendor relationships, ensuring systems support business needs.
• Foster collaboration within the team and wider business, sharing ideas and integrating QBE values into everyday work.
• Support development of junior team members while continuing your own professional growth.

About you:

• Strong experience in Operational Resilience and Business Continuity within Insurance or Banking.
• A resilience-first mindset – focused on business planning, continuity, and recovery.
• Proven ability to engage and influence stakeholders, including navigating difficult conversations.
• Proven experience of handling data and producing operational documentation in a structured, coherent, and efficient manner for various audiences
• A collaborative mindset – someone who works effectively with others, contributes ideas openly, and communicates in a way that aligns with the needs and language of the business.
• Experience of working in a regulated environment & dealing with internal and external audits would be helpful.
• A foundation in resilience frameworks, with room to grow and develop further

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://qbeeurope.com/careers/flex-qbe/).

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.

To find out more about why you should work for QBE, visit our careers website.

At My Best - QBE Benefits

You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally.As well as the benefits below we also offer an extensive choice of other options to suit you!

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
• Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.

To find out more visit ourReward Page

QBE Awards

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;

• AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
• Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
• UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year
• Working Dads Employer Awards 2023 Winner: Parental Policies Award
• Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee

You can view all our awards here

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page

Accessibility

Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.

ESG & Sustainability

At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future.Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report

What next?If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

We believe this is our moment – what if it was yours too?

APPLY NOW and let’s make it happen!

Skills:

Analytical Thinking, Business Continuity, Business Management, Collaboration Tools, Communication, Critical Thinking, Financial Management, Individual Resilience, Intentional collaboration, Managing performance, Risk Management, Stakeholder Management, Strategic Management, Team Management, Waterfall ModelApplication Close Date: 07/08/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.