Operational Resilience Lead

Wakam; Remote; GBP 70,000 - 90,000; Full time

Job summary

A leading B2B2C digital insurer is seeking an experienced operational resilience manager to lead the UK Operations team. This role demands a solid background in UK insurance and operational risk. You'll own the operational resilience framework, ensure compliance with PRA/FCA regulations, and collaborate with stakeholders to enhance governance. The ideal candidate has 10 years of relevant experience, strong analytical skills, and a proactive communication style, thriving in a cross-functional role. Join us and make a meaningful impact in the insurance industry.

Benefits

True remote work flexibility

Flat hierarchical system

Monthly Free.Day for personal growth

Lunch voucher with Swile card

Qualifications

• 10 years of experience in operational risk, business continuity or operational resilience in UK insurance.
• Strong command of PRA/FCA regulations relating to operational resilience.
• Experience with vulnerability assessments and BCP.

Responsibilities

• Own and evolve the full UK Operational Resilience framework.
• Ensure timely and accurate PRA/FCA communications.
• Lead annual resource mapping across all IBS-related services.

Skills

Operational risk management

Project management

Regulatory compliance

Analytical skills

Stakeholder engagement

Communication skills

Job description

Wakam is a B2B2C digital insurer designing embedded and white‑label insurance products for over 80 partners across Europe. Powered by our proprietary Play&Plug® technology platform, we offer API‑based solutions and manage fully cloud‑native insurance programs.

Operating in 32 countries, Wakam is a European leader in digital and embedded insurance, with a business model driven by transparency, technology and impact.

We are also a mission‑driven company, dedicated to “enabling transparent and impactful insurance” for all our partners.

🚀 About the Team

The Wakam UK Operations team is responsible for maintaining regulatory readiness, operational excellence and resilience across all our systems and services. We ensure that our critical business operations are secure, scalable and compliant with evolving PRA and FCA expectations. You’ll work closely with internal and external stakeholders, including our third‑party partners, to lead Wakam UK’s operational resilience agenda.

Key responsibilities

• Framework Governance & Leadership: Own and evolve the full UK Operational Resilience framework (policies, methodologies, templates); chair the UK OpRes Working Group and manage governance; build cross‑functional alignment across departments and third‑party stakeholders.
• Regulatory Compliance & Communication: Ensure timely and accurate PRA/FCA communications, including breach declarations; maintain up‑to‑date filings and board‑ready reports; conduct annual IBS reviews and impact tolerance setting; monitor and document service performance; provide insights to executive leadership.
• Vulnerability Assessment & Resource Mapping: Lead annual resource mapping across all IBS‑related services; collaborate with third parties on vulnerability assessments and treatment plans; track remediation activities and keep criticality documentation current; design and execute scenario tests, leveraging best practices and third‑party collaboration; lead post‑incident reviews; drive annual self‑assessments and propose improvements for OR maturity; keep the knowledge base updated and represent Wakam in industry forums.

🧠 What You Bring

• 10 years of experience in operational risk, business continuity or operational resilience in UK insurance (mandatory)
• Strong command of PRA/FCA regulations relating to operational resilience
• Proven ability to manage cross‑functional governance and RACI frameworks
• Experience working with outsourcing arrangements and third‑party risk
• Strong project management and analytical skills
• Experience with vulnerability assessments, BCP, DR testing and reporting
• Analytical and detail‑oriented, with strong documentation and compliance focus
• Collaborative, proactive communicator who thrives in a cross‑functional role
• Resilient and adaptable under pressure, with excellent stakeholder engagement skills
• Strategic thinker with strong leadership presence and ethical standards
• Passionate about continuous improvement and staying ahead of regulatory expectations

Interview Process

• Initial interview with Talent Acquisition Partner
• Technical interview with Head of Operations UK
• Team interview with the Operations Team
• Final interview in our London Office with Head of People UK & Head of Operations UK

Apply Now

Apply Now and Join the Insurance Revolution
Let’s build resilient and impactful insurance together.

Benefits & Culture

• True remote work flexibility with our Wakam From Anywhere (WFA) program
• Flat hierarchical system promoting direct impact and autonomy
• Monthly Free.Day: dedicated time for personal growth and skills development
• Lunch voucher with Swile card
• Mission‑driven company (since March 2021)

Inclusive environment statement: At Wakam, we are committed to fostering an inclusive environment where diversity is celebrated. If you require any reasonable adjustments during the recruitment process, please let us know.