Operational Resilience and Readiness Manager

AXA Partners; Redhill; On-site; GBP 36,000 - 60,000; Part time

Benefits offered by this job

Competitive Salary

25 days rising to 27 days

Cycle2Work Scheme

Employee Assistance Scheme

Discounted Gym Membership

Discounted Home Insurance

Company Shareplan / Scheme & Loan

Job summary

AXA Partners in Redhill is seeking an Operational Resilience and Readiness Manager (M/F) to join the Operations Department. This part-time role (3 days per week at the Redhill office) focuses on developing and testing our resilience framework, business continuity, and physical security measures.

You will ensure FCA compliant practices, provide governance documentation, and coordinate with external security and regulatory bodies to safeguard people and assets.

Qualifications

• Subject matter expertise in resilience disciplines within a FCA regulated environment.
• Ability to translate regulatory language into practical controls and processes.
• Experience in report writing and governance documentation.

Responsibilities

• Develop and continually improve the Operational Resilience framework aligned with FCA regulations.
• Oversee business continuity and disaster recovery design, maintenance and testing.
• Maintain FCA regulatory knowledge related to resilience and security.
• Present reports to senior management and regulators on resilience initiatives.
• Lead training to foster resilience and security awareness across the organization.

Skills

Resilience

Business continuity

Regulatory compliance

Security management

Leadership

Education

Bachelor's degree in a relevant field

Job description

Operational Resilience and Readiness Manager M/F to join the Operations Department of AXA Partners (3 days of work per week at the Redhill office). This role will be responsible for developing, maintaining, and testing our operational resilience framework, ensuring business continuity and readiness across all functions, and managing physical security measures to safeguard our personnel, assets, and information. This role is critical to ensuring our firm remains operationally resilient, compliant with FCA expectations and appropriately prepared for any operational disruptions.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What You'll Be Doing

Operational Resilience

• Develop, implement, and continually improve the firm’s Operational Resilience framework in line with FCA regulations and industry best practices.
• Oversee the design, maintenance, and testing of business continuity and disaster recovery plans to ensure rapid recovery from disruptions.
• Maintain up-to-date knowledge of FCA regulatory requirements related to operational resilience and security.
• Prepare and present reports to senior management and regulators on resilience, security incidents, and improvement initiatives.
• Foster a culture of resilience and security awareness across the organization through training and ongoing communication.
• Chair Operational resilience working group meetings.
• Complete the annual Operational Resilience Assessment.
• Keep updated with system changes to understand any impact to Operational resilience planning.
• Arrange and coordinate technical recovery exercise at least annually.

Business Continuity / Readiness

• Conduct risk assessments and impact analyses to identify critical functions, dependencies, and potential vulnerabilities.
• Coordinate and lead regular business continuity exercises, ensuring staff are trained and prepared.

Physical Security

• Manage physical security protocols, including access controls, CCTV, security personnel, and emergency response procedures.
• Liaise with external security providers, emergency services, and regulatory bodies to ensure compliance and effective incident response.
• Monitor emerging threats and vulnerabilities, recommending enhancements to security and resilience measures.

Governance

• Ensure all resilience and security practices comply with relevant legislation, FCA rules, and internal policies.
• Provide and regularly review all documentation relating to business continuity, crisis management, and physical security management.
• Maintain full governance and documentation for relevant processes.
• Represent the business at internal and external audits for operational resilience and physical security topics.
• Respond to tender RFI regarding our operational resilience, physical security, and third party outsourcing arrangements.

Knowledge

• Ensure knowledge is kept up to date including attending group‑led training sessions.
• Run annual awareness programme & lead on staff training on BCP, Operational Resilience and Physical security.

External Providers

• Ensure all outsourcing activity is in full adherence to AXA standards.
• Ensure appropriate audit and control activity is applied working with appropriate stakeholders in the business according to the outsourcing activity.

What You'll Bring

• Subject matter expertise and experience in resilience disciplines including business continuity, and operational resilience specifically within an FCA regulated environment.
• Demonstrates a solid understanding of operational resilience and business continuity principles with aptitude and experience of communicating this to educate and engage staff across the business.
• Able to translate complex regulatory language to build firm‑wide understanding to enable the delivery of practical, actionable controls and processes across the business.
• Exceptional communication skills with demonstrable experience of formal report writing and the creation of process documentation.
• Strong leadership, influencing, and stakeholder management skills, with the ability to adapt to changing requirements.
• Excellent analytical, problem‑solving, and decision‑making abilities.
• Business acumen: Familiar with P&C Insurance desirable.

What We Offer

• Competitive Salary
• 25 days rising to a maximum of 27 days (based on a 5 day week)
• Retail Discounts
• Company Shareplan / Scheme & Loan
• Cycle2Work Scheme
• Discounted Home Insurance
• Employee Assistance Scheme
• Dr@Hand
• Discounted Gym Membership
• Free Financial Education/Pension Seminars

We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [e-mail]