Operational Resilience Analyst

Markerstudy Ltd; Manchester; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Operational Resilience Analyst to enhance its operational resilience framework. This role involves supporting the development and implementation of resilience strategies across business units, ensuring compliance with regulatory standards. The ideal candidate will have a strong understanding of operational resilience, crisis management, and business continuity practices. Join a dynamic team that values employee recognition and rewards, and contribute to maintaining the integrity of operations during critical incidents. This position offers a unique opportunity to make a significant impact in a growing organization while enjoying the flexibility of remote work with occasional office visits.

Qualifications

• Strong knowledge of Operational Resilience and industry standards.
• Experience in crisis management and business continuity planning.

Responsibilities

• Support the development of the Operational Resilience Framework.
• Lead on crisis and business continuity plans to ensure critical operations.

Skills

Operational Resilience

ISO27001

Crisis Management

Business Continuity

Excellent Communication Skills

Emotional Intelligence

Financial Regulatory Knowledge

Microsoft Applications

Job description

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Remote (Must be able to commute to Manchester a minimum of once a Quarter)

Salary: Competitive

About Us

A leading and expanding motor insurance group, renowned for staff reward and recognition, is looking to add to our Operational Resilience Team.

Role Summary

In this role, you will support the Operational Resilience Manager in developing and embedding the operational resilience operating model across the Markerstudy Distribution’s business units and working with divisions to ensure maturity.

You will also support the Director of Operational Resilience and Operational Resilience Manager in ensuring the operating model is developed and run in accordance with group policies and procedures, market convention, relevant regulation, and Markerstudy’s risk appetite. This includes providing planning and support to ensure that detailed oversight of the operational resilience activities across group functions is maintained. In addition, you will support the business service owner in maintaining visibility, reporting and awareness of operational resilience matters, across the Group.

There will be an expectation of occasional travel to our other offices for the successful candidate.

Duties

• Supporting the development and maintenance of the Group level Operational Resilience Framework, standards, controls and policies and the templates/documentation & tools underpinning these to ensure adherence to regulatory policy using OR Tooling as required.
• Responsible for supporting the promotion and maintenance of Operational Resilience awareness & training documentation & requirements across the organisation including the oversight and assurance of the Operational Resilience managed service, as needed by the divisions across Atalanta.
• Leading and advising on the development, maintenance, testing & oversight of the crisis and business continuity plans to ensure that the business continue critical operations during and after any incident in an orderly and timely way.
• Organising the production of Group regulatory artefacts, ensuring they are analysed, reviewed, and taken through appropriate governance in required timelines.
• Supporting the definition and collation of management information on the status of Operational Resilience capabilities across the Group, to provide oversight to the Operational Resilience Steering Committee, Risk Committee and Board on regulatory adherence.
• Supporting the Operational Resilience Manager with the management and coordination of group wide incidents ensuring that incident logs and lessons learned are actioned and remediated.
• Leading on the management and oversight of the group wide mass notification cascade tool including data management, user access, oversight of cascade notifications, management of training tools and materials conducting awareness training as necessary.
• Responsible for ensuring Treating Customers Fairly (TCF) principles are met with regards to operational resiliency activities
  
  

Skills & Experience

• Knowledge of Operational Resilience
• Some knowledge of industry standards (ISO27001, ISO22316, ISO22301, ISO31000, BS11200, ISO27001)
• Some knowledge of enterprise risk and control frameworks and resilience risks relating to business operations, technology platforms, digital channels, third parties and cloud-based services
• Knowledge across the following resilience disciplines: Business continuity, Incident and Crisis management, Disaster Recovery, Technology Resilience, and supplier/vendor management
• Insurance experience preferable
• Knowledge of the financial regulatory environment with knowledge of the recent operational resilience requirements
• Fully competent in Microsoft applications
• Insight into Crisis and Recovery during significant events and major operational outages.
• Experience preferable within a similar function within the financial services industry
• Involvement in crisis and recovery during significant events and major operational outages
• Empathetic with a high degree of emotional intelligence
• Excellent communication skills in both verbal and written formats
• Experience of FCA or similar regulatory regime

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Banking

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