Operational Research Analyst Post Sales Services

TN United Kingdom; High Wycombe; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Operational Research Analyst to enhance their Field Services business systems across Europe. This role involves analyzing service operations, developing documentation, and engaging with cross-functional teams to optimize processes. The ideal candidate will possess strong analytical skills, experience with SQL reporting, and familiarity with field service management systems. Join a dynamic team where your contributions will drive significant improvements in service delivery and operational efficiency in a rapidly evolving sector. This opportunity is perfect for those passionate about data analysis and service optimization.

Qualifications

• Strong analytical and data analysis skills are essential for this role.
• Experience with field service management systems is highly valued.

Responsibilities

• Documenting and mapping Equipment Services delivery processes.
• Analyzing Service Operations needs to identify optimization opportunities.

Skills

Analytical experience supporting a Service process

Experience of Field Service Management systems

SQL report writing experience

Manufacturing, Aerospace, Biotech, Defence knowledge

Good conceptual, analytical, and communication skills

Power BI or similar analytical tools

Education

Bachelor’s degree in Business, IT, engineering, or a related field

Tools

Power BI

SQL

Job description

Operational Research Analyst Post Sales Services, High Wycombe

Client:

Expert Employment

Location:

High Wycombe, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

a3ed21ae158d

Job Views:

9

Posted:

02.04.2025

Expiry Date:

17.05.2025

Job Description:

Post Sales Equipment Services Operational Research Analyst required to help further develop my clients Field Services business systems across Europe. The ideal candidate will understand field equipment repair, maintenance and services operations and have data analysis skills including SQL reporting.

Skills:

1. Analytical experience supporting a Service process.
2. Experience of Field Service Management systems.
3. SQL report writing experience.
4. Manufacturing, Aerospace, Biotech, Defence or similar capital equipment services knowledge or processes and workflows.
5. Bachelor’s degree in Business, IT, engineering, or a related field.
6. Good conceptual, analytical, and communication skills.
7. Power BI or similar analytical tools.

Responsibilities:

1. Understanding, documenting and mapping Equipment Services delivery processes.
2. Analysing the Service Operations business needs and identifying Services problems or optimisation opportunities.
3. Developing Field Service Management documentation including requirements documents, use cases, user stories, workflows, test scenarios, test cases, training materials etc.
4. Engaging with the Service team and the IT team to develop and maintain reports, dashboards, and forecasts using Power BI and other data analysis tools e.g. SQL report writing.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.

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Created on 02/04/2025 by TN United Kingdom