Operational Readiness Team Lead, Pension Operations

Arthur J. Gallagher & Co.; London, Canterbury; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a passionate Operational Readiness Lead to drive efficiency and innovation in pension operations. This role offers the chance to lead a dynamic team, shape technology solutions, and enhance client delivery. You will have the opportunity to cultivate a collaborative culture while influencing change and continuous improvement. With a commitment to diversity and inclusion, this forward-thinking company provides a supportive environment for personal and professional growth, making it an exciting place to advance your career.

Benefits

25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance up to 10x salary

Health cash plan or Private medical insurance

Employee Stock Purchase plan

Discounted gym membership

Emergency back-up family care

Volunteering days

Qualifications

• Proven track record in occupational pension scheme administration.
• Experience in transformation initiatives within pension operations.

Responsibilities

• Lead the Operational Readiness Team to ensure timely delivery of technology solutions.
• Enhance technology solutions for existing clients based on business needs.

Skills

Analytical Skills

Communication Skills

Customer Service Skills

Proficiency in Microsoft Office

Pension Administration Systems

Education

APMI or EPMI

Job description

Introduction

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

Are you a leader with a passion for driving efficiency and innovation in pension operations? Join us as an Operational Readiness Lead, a role that offers a unique opportunity to play a pivotal role in shaping the future of our client delivery. This is your chance to lead multifaceted initiatives, ensuring detailed integration of technology solutions that improve our business operations.

Why You'll Love Working With Us:

• Leadership Impact: Lead and develop the Operational Readiness Team (ORT), ensuring robust and timely delivery of technology solutions.
• Dynamic Environment: Work with a broad range of technology solutions to drive efficiency and quality.
• Collaborative Culture: Cultivate positive connections across teams, advocating for resources and accountability to achieve shared goals.
• Professional Growth: Be at the forefront of transformation initiatives, influencing change and driving continuous improvement.

Closing date for applications is the 27th March 2025

How you'll make an impact

• Business Understanding: Attain expert-level knowledge of business systems and processes, ensuring consistent operations across client delivery teams.
• Scheme Installations: Help define governance requirements and standard components for new scheme installations, ensuring efficient deployment and handover.
• Client Efficiencies: Enhance technology solutions for existing clients, prioritising improvements based on business needs and impact.
• MI Development: Collaborate on a roadmap for MI advancements, guiding teams to use data for performance improvements.
• ORT: Define and establish the ORT, creating effective links within Pension Operations and Pension Systems Department teams.
• Governance: Maintain robust governance standards, providing regular reporting and justifications for proposed changes.

About you

• Qualifications: APMI or EPMI is desirable but not crucial.
• Experience: Proven track record in occupational pension scheme administration and transformation initiatives.
• Skills: Strong analytical, communication, and customer service skills. Proficiency in Microsoft Office and pension administration systems is also important.
• Attributes: Self-motivated, independent, and a champion of change with a logical approach to problem-solving.

#LI-TM2

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [e-mail] . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.