Operational Practice Manager

Mitchells & Butlers Leisure Retail Limited; Birmingham; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company in hospitality is seeking an Operational Practice Manager on a 6-month secondment. This role involves supporting area management by coaching, improving performance across various metrics, and actively minimizing risks related to stock and cash management. The ideal candidate will possess strong coaching and analytical skills while managing relationships within the operations team.

Benefits

33% discount across all brands

Company Car or Car Allowance

Mobile working flexibility

Private medical plan

Free employee helpline

Pension and 26 days paid holiday

High-street shopping discounts

Free shares

Qualifications

• Clear interpersonal skills for handling difficult situations.
• Strong analytical skills with attention to detail.
• Ability to manage change positively and effectively.

Responsibilities

• Support GMs and frontline teams in stock and cash management.
• Conduct coaching and training sessions on key internal systems.
• Deliver group training on stock & cash controls.

Skills

Coaching skills

Analytical skills

Interpersonal skills

Attention to detail

Job description

Are you a results driven individual, with effective coaching skills and a passion for hospitality? We are looking for an Operational Practice Manager on a 6-month secondment basis you will be responsible for supporting the area management population (geographically & cross brand) to deliver improvements in performance within the areas of, stock, cash, energy, and labour productivity. You will deliver direct support & performance improvements to the pubs, providing coaching to grow capability and improve performance where required. You will also actively look to minimise the risk of fraudulent activities which have an impact on Company performance, whilst developing positive relationships with Operations, with particular focus on the Area Manager population.

Working in a mobile role, you’ll be part of the Northern OPM team, supporting approx. 57 sites, supporting 4 Retail Business Managers and will predominately be locatedacross the East & West Midlands. This role will be offered on a 6-month secondment basis.

What’s in it for me as anOperational Practice Manager…?

• Love eatingout?You'll love it even more with a massive 33% discount across all our brands, so whether its date night at Miller & Carter or family roast at Toby Carvery we’ve got you covered.
• Company Car or Car Allowance.
• Mobile working: the flexibility to work from home, the office or one of our sites.
• Private medical plan- to help keep you safe and secure.

On top of all this, we offer a pension, 26 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

What will I be doing asanOperational Practice Manager…?

• Providing Stock and cash management support to our GMs and Frontline Teams.
• Spending time across your district supporting the effective use of our key internal systems including SWS, Zonal & Teamplan through 1:1 coaching and training whilst on site.
• Working in partnership with Area Manager's to proactively improve GM performance in the areas of, stock, cash, energy, and labour productivity by carrying out regular and varied styles of visits including, announced, unannounced support and coaching visits in businesses, timing and frequency determined by the risk profile.
• Delivering group training sessions at districts meetings and workshops on stock & cash controls and their subsequent performance, as well as the use of our systems.
• Coaching the GM and their team to improve performance and ensuring action plans devised by the GM/KM on the day of visit have all SMART measures in place whilst producing a detailed report of their findings from the visit on the day.

What do I need as an Operational Practice Manager…?

Just like our brands, our teams are diverse.You’ll need...

• Effective coaching skills supported by a desire to educate and develop.
• Strong analytical skills and good attention to detail.
• Clear & confident interpersonal skills, particularly in handling difficult situations.
• Confidence to deal with people of different levels and abilities, both internal and external to M&B.
• Can demonstrate courage & conviction in the face of challenge.
• Ability to prioritise workload using own initiative and judgement within overall objectives & strategy.
• A good level of understanding of; cash & stock controls, labour systems, SWS and energy efficiency.
• A positive and can-do approach to managing business change.
• Full, clean driving licence.

Closing Date – 11:59pm Monday 23rd June