Operational Performance Manager

ZipRecruiter; Hemel Hempstead; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading holiday company based in Hemel Hempstead seeks an Operational Performance Manager to lead labor planning, optimize workforce performance, and ensure alignment with business goals. You will work cross-functionally with multiple teams to enhance operational efficiency and drive cost control, making this role vital for the company's success. Ideal candidates will have a degree, significant experience in service-led environments, and strong analytical skills.

Benefits

Bonus Scheme

Enhanced Family Benefit

Employee Discount Scheme

Life Insurance

Discounts on Away Resorts Holidays

On Park Discounts

Awards and Recognition

Qualifications

• Strong commercial and analytical mindset.
• Experience in managing payroll budgets.
• Ability to influence operational teams.

Responsibilities

• Lead labour planning across all resorts.
• Develop workforce models for efficiency.
• Provide clear reporting and actionable insights.

Skills

Commercial analysis

Workforce planning

Operational finance

Data analysis

Project management

Education

Degree education or equivalent experience

Tools

Excel

Workforce/T&A systems

Job description

Overview

Operational Performance Manager

Job Type – Full-time, Permanent

Location – Central Support, Hemel Hempstead with some travel to our beautiful parks

What we need, in a nutshell:

An exciting opportunity for an Operational Performance Manager to take the lead in optimising labour performance across Away Resorts. This role is all about making sure our biggest investment - our people, drives guest experience, colleague satisfaction, and commercial success.

You’ll be at the heart of workforce planning, demand modelling, and performance reporting, helping us shift from reactive to proactive planning. By embedding system-led solutions and spotting opportunities for efficiency, you’ll play a key role in ensuring we deliver great holidays while keeping costs under control.

Who are we?

We are a dynamic and growing company, shaking up the Great British holiday. With 27 amazing UK resorts, we pull out all the stops and add the bells and whistles to give our guests the holiday of a lifetime.

What you’ll be doing

If you can match the skills, experience and qualities listed below, we’d love to hear from you:

• Lead labour planning across all resorts, ensuring payroll aligns with budgets and business goals.
• Develop and refine workforce models to balance efficiency, guest experience, and colleague.
• Embed a proactive planning culture, helping teams schedule based on forecasted demand, not just past spend.
• Work closely with People Operations, Finance, and Operations teams to align workforce planning and drive system-led solutions.
• Maximise system adoption of our Workforce T&A tools to drive accurate rota planning, time recording, and reporting.
• Turn data into action, working with Finance, Operations, and Data teams to provide insights that improve performance.
• Support and challenge park leadership, ensuring efficiency, consistency, and cost control without compromising standards.
• Champion efficiency initiatives, identifying new opportunities to unlock payroll savings.
• Provide clear reporting and actionable insights, highlighting trends, risks, and opportunities.

Skills, experience and qualities you’ll need

• Degree educated (or equivalent experience) with a strong commercial and analytical mindset.
• Experience managing payroll budgets and labour planning in a multi-site, service-led environment.
• Skilled in workforce planning, operational finance, labour modelling, and performance management.
• Confident using data, Excel, and workforce/T&A systems to drive insight-led decisions.
• Proven ability to influence and partner with operational teams to improve cost performance.
• Clear communicator, comfortable presenting performance data and commentary to senior stakeholders.
• Highly organised and structured, with experience working in matrix organisations and balancing multiple priorities.
• Background in hospitality, leisure, retail, or other fast-paced service sectors is highly desirable.
• Full UK driving licence, with flexibility to travel regularly across parks.

It’s the icing on the cake, but not essential if you have experience in the leisure and hospitality sector.

It’s about your values too. We have a can-do, people-centred ethos at Away Resorts, and we look for certain qualities in our team members. Have a read about it and see if you fit the bill.

What we can offer you

This is a chance to use and stretch your skills set and build your career in one of the fastest growing and most exciting holiday companies in the UK. Additional benefits include:

• Bonus Scheme
• Enhanced Family Benefit
• Employee Discount Scheme - Perkbox
• Life Insurance
• Discounts on Away Resorts Holidays
• On Park Discounts
• Awards and Recognition

Want to join our team? Here’s how to apply

Just click on the Apply Now button and follow the instructions. To find out more about what it’s like to work for Away Resorts check us out at www.awayresorts.co.uk/careers.

Our Promise to You

Holiday Heroes come with all sorts of different super-powers, and we welcome them all!

We embrace diversity, and equal opportunities. From our investors to our teams, we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination, and we’ll forever strive not just for our product to be unique but our people too. After all, wouldn’t it be boring if we were all the same? In short, we want you to bring your whole self to work!