Operational Manager

Allscreens Nationwide Ltd; Milton Keynes; On-site; GBP 38,000 - 58,000; Full time

Job summary

Milton Keynes University Hospital NHS Foundation Trust seeks a proactive service management lead to ensure efficient delivery of clinical services, achieve KPIs, and uphold strong risk management within a safe environment.

You will analyse complex data, drive strategic plans, lead on service development, and manage recruitment, training, and budgets to support high-quality patient care.

Qualifications

• Lead on strategies/plans for the development of services.
• Analyse and interpret complex data to deliver well-presented information.
• Staff management including recruitment, appraisal and training needs.

Responsibilities

• Manage recruitment and retention of staff.
• Ensure appraisal and mandatory training are up to date.
• Monitor budgets and investigate variances, identifying mitigating actions.
• Develop action plans to meet activity targets and improve services.
• Promote patient safety and continuous service improvement.

Job description

Managing Services Ensures efficient and effective delivery of services for the achievement of quality, efficiency, cost effectiveness and improved clinical outcomes. Supports the implementation of the CSU risk management and clinical governance policies and systems effectively, ensuring a proactive approach to reducing clinical risk, whilst maximising clinical effectiveness within a safe and healthy environment. To ensure the service is meeting relevant KPIs (such as 4 hours, 18 weeks) via developing and co-operating effective reporting arrangements within the specialty / department management teams to accurately record and monitor performance against local and national targets and pro-actively manage any variances. Improving Services Ensuring patient safety through assessing and managing the risk to patients associated with service developments, balancing economic considerations with the need for patient safety. Critically evaluating through being able to think analytically, conceptually and to identify where services can be improved working individually or as part of a team. Encouraging improvement and innovation by creating a climate of continuous service improvement. Working with others In partnership with clinical colleagues, supports the delivery of commissioned levels of service within allocated resources, to meet activity targets and to develop action plans to manage any variances. Builds and maintains relationships through listening, supporting others, gaining trust and showing understanding. Staff Management Manage timely and effective recruitment and retention of staff. Ensure appraisal is carried out for all staff and training needs are identified. Manage mandatory training and ensure that service records are kept up to date. Be responsible for managing absence rates within the staff group in line with Trust policy, this includes sickness absence and any related occupational health management. Business Planning and Management Lead on strategies / plans for the development of services as required in conjunction with the CSU Lead. Analysing and interpreting complex data to deliver well-presented information. Regularly monitor demand and activity within area of responsibility. To plan, organise and arrange activities to link with the overall divisional strategy. To ensure there are robust and up to date business continuity plans. Financial Budgetary Management Work with clinical coding to ensure accurate and appropriate capturing of activity being undertaken within the services. Regular review and monitoring of budgets and investigating variances with a view to identify mitigating actions. Identify and support cost improvement programmes as part of Divisional yearly targets. Please refer to the job description for further details

Milton Keynes University Hospital NHS Foundation Trust

Milton Keynes University Hospital NHS Foundation Trust