Operational Management Information Developer

DWP Digital; West of England; Hybrid; GBP 42,000 - 45,000; Full time

Benefits offered by this job

Civil service pension

Hybrid work model

Flexible time off (flexi-time)

Volunteer days and charitable giving

Discounts and savings on shopping

Loans for bike or season ticket

Professional development and career进

Job summary

DWP invites you to join the Digital Transformation Group as an Operational Management Information Developer. You will shape services that support millions of UK customers by delivering high-quality MI, dashboards and analytical products using Power BI and SQL.

You will work across Working Age data and performance teams, collaborating with senior stakeholders to drive continuous improvement and evidence-based decisions at scale in a hybrid working environment.

Qualifications

• Strong analytical skills to interpret complex operational data.
• Proven leadership to collaborate, influence stakeholders and drive positive outcomes through data-led insight.
• Experience leading change and service improvement, taking projects from concept to delivery while influencing others to achieve objectives.
• Strong decision-making skills with the ability to interpret complex data, apply sound judgement and make evidence-based recommendations.
• Excellent written and verbal communication skills, with confidence presenting complex findings and recommendations to senior leaders.
• Experience using SQL or similar data manipulation tools, version control such as Git, and Power BI or similar visualisation software.

Responsibilities

• Develop high-quality management information, dashboards and analytical products using Power BI and SQL.
• Transform complex data into meaningful insights to support operational and strategic decision making.
• Identify trends, measure performance and uncover opportunities to improve service delivery across Universal Credit and Labour Market services.
• Collaborate with operational colleagues, digital teams and senior stakeholders, including Directors and Ministers, to influence decisions through evidence-based analysis.
• Lead analytical projects and communicate findings clearly to both technical and non-technical audiences.

Skills

Analytical skills

Leadership

Change management

Decision making

Communication

SQL

Git

Power BI

Tools

Power BI

SQL

Git

Job description

Join DWP's Digital Transformation Group and use data, insight and analysis to help improve services, influence decision making and support millions of customers across the UK.

Our DWP Digital teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

What skills, knowledge and experience will you need?

• Strong analytical skills with the ability to interpret and analyse complex operational data.
• Proven leadership skills with the ability to collaborate, influence stakeholders and drive positive outcomes through data-led insight.
• Experience leading change and service improvement, taking projects from concept to delivery while influencing others to achieve objectives.
• Strong decision-making skills with the ability to interpret complex data, apply sound judgement and make evidence-based recommendations.
• Excellent written and verbal communication skills, with confidence presenting complex findings and recommendations to senior leaders.
• Experience using SQL or similar data manipulation tools, version control such as Git, and Power BI or similar visualisation software.

You and your role

As an Operational Management Information Developer, you will play a key role in using data and insight to help shape services that support millions of customers across the UK.

You'll work in our Working Age Data and Performance Team - at the heart of DWP's Digital Transformation Group - providing analysis and performance reporting that drive continuous improvement across Working Age services.

You'll develop high-quality management information, dashboards and analytical products using tools such as Power BI and SQL, transforming complex data into meaningful insights that support operational and strategic decision making.

By combining data from multiple sources, you'll identify trends, measure performance and uncover opportunities to improve service delivery across Universal Credit and Labour Market services.

You'll work with operational colleagues, digital teams and senior stakeholders, including Directors and Ministers, and influence decisions through evidence-based analysis. You'll lead analytical projects and communicate findings clearly to both technical and non-technical audiences.

This is an exciting opportunity to join a high-profile team where your work will directly contribute to improving customer outcomes, increasing efficiency and supporting strategic priorities across the Department.

Hybrid Working:

We work a hybrid model - you'll spend some time working at home (40%) and some time collaborating face to face in a hub (60%).

Pay:

We offer competitive pay for this role of up to £45,065.

Pension:

You'll get a brilliant civil service pension with employer contributions of 28.97%, worth over £11,232 per year.

Holidays:

A leave package starting at 24 days rising to 26 days after one year and 31 days over time.

You can take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• Time off volunteering and charitable giving
• Be your authentic self at work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket
• Professional development and career progression opportunities

And we have an award-winning environment and culture:

• 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
• Diverse and Inclusive Leadership at Digital Leaders Awards 2024
• Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
• Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards