Operational Management Information Developer

Department for Work and Pensions (DWP); Tees Valley; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Job summary

Department for Work and Pensions (DWP) is seeking an Operational Management Information Developer in the Working Age Services Directorate. You will turn data into insight, support evidence-based decisions, and drive improvements across Universal Credit and Labour Market services.

You will produce management information and visualisations, develop analytical products with SQL, and lead performance projects with senior stakeholders. Join a high-impact team delivering essential services to millions.

Qualifications

• Produce insightful management information and visualisations using Power BI or similar tools.
• Develop robust analytical products using SQL or similar programming languages.
• Combine data from multiple sources to generate meaningful insights and inform improvements.
• Lead analytical and performance improvement projects with pace and prioritisation.
• Identify opportunities to improve service delivery across Universal Credit and Labour Market services.
• Build relationships with stakeholders at all levels to influence decisions.
• Present complex data and findings clearly to non-technical audiences.
• Foster an inclusive, collaborative team environment and drive continuous improvement.

Responsibilities

• Produce insightful management information, analysis and visualisations using Power BI or similar tools to support operational and strategic decision making.
• Develop robust analytical products using SQL or similar programming languages, ensuring outputs are accurate and reproducible.
• Combine data from multiple sources to generate meaningful insights and inform business improvements.
• Lead analytical and performance improvement projects, delivering outcomes at pace and managing priorities.
• Identify opportunities to improve service delivery and operational performance across Universal Credit and Labour Market services.
• Build effective relationships with stakeholders at all levels to influence decisions and deliver complex outcomes.
• Present complex data and technical findings clearly for non-technical audiences.
• Foster an inclusive and collaborative working environment while contributing to team objectives.

Skills

Power BI

SQL

Data analysis

Stakeholder management

Presentation skills

Project leadership

Tools

Power BI

SQL

Job description

Please note this role requires you to pass Security Check clearance. For further information, please see 'Selection process details'. Are you passionate about turning data into meaningful insight? Do you enjoy identifying opportunities for service improvement and influencing decision making through evidence and analysis? Want to play a key role in shaping the delivery of services that support millions of customers across the UK? If so, come and join us as an Operational Management Information Developer within the Working Age Services Directorate in the Digital Transformation Group. The Working Age Data and Performance Team sits at the heart of DWP's Digital Transformation Group, providing the analysis, performance insight and resource planning that help drive continuous improvement across Working Age services. Working with Operations, Digital teams and senior stakeholders, including Directors and Ministers, you will use data and insight to understand performance, identify opportunities for improvement and support evidence based decision making. You'll contribute to the development of performance measures and process indicators, test hypotheses, evaluate outcomes and help shape data driven initiatives that improve services for our customers. This is an exciting opportunity to join a high profile team where your work will directly influence how Working Age services are delivered, helping to drive efficiency, improve customer outcomes and support strategic decision making across the department.

• Produce insightful management information, analysis and visualisations using Power BI or similar tools to support operational and strategic decision making.
• Develop robust analytical products using SQL or similar programming languages, ensuring outputs are accurate, reproducible and quality assured.
• Combine and interrogate data from multiple sources to generate meaningful insights, identify trends and inform business improvements.
• Lead analytical and performance improvement projects, delivering outcomes at pace and managing competing priorities effectively.
• Identify opportunities to improve service delivery and operational performance across Universal Credit and Labour Market services.
• Build effective relationships with stakeholders at all levels, including senior leaders, to influence decisions and deliver complex outcomes.
• Present complex data and technical findings in a clear and engaging way for non-technical audiences.
• Foster an inclusive and collaborative working environment while contributing to team objectives, efficiencies and continuous improvement.