Operational Lessons Learned Manager

John Sisk & Son Ltd; St Albans; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

26 days annual leave

Pension and benefits

Unlimited learning and development

Job summary

John Sisk & Son Ltd is seeking an Operational Lessons Learned Manager to lead the Group-wide framework, capturing, analysing and embedding insights from projects to drive future delivery improvements.

The role focuses on establishing governance, coordinating a Lessons Learned Council, and monitoring interventions to ensure tangible benefits across construction programmes and functions.

Qualifications

• Strong stakeholder engagement and facilitation skills.
• Excellent communication and influencing skills.
• Strong organisational skills and ability to manage multiple priorities.
• Ability to analyse qualitative and quantitative information to identify trends and improvement opportunities.
• Experience facilitating workshops, reviews or continuous improvement activities.
• Experience working within construction, engineering, infrastructure or project-based environments.
• Experience producing reports and presenting findings to senior stakeholders.
• Knowledge of lessons learned methodologies.
• Experience conducting project reviews or post-project evaluations.
• Knowledge of organisational learning or continuous improvement frameworks.
• Understanding of project delivery processes within construction.
• Experience using data visualisation and reporting tools.

Responsibilities

• Develop and implement a Group-wide Operational Lessons Learned Framework.
• Establish standards, processes and governance for lessons learned activities.
• Create mechanisms to ensure learning from projects informs future project delivery, in collaboration with a ‘Lessons Learned Council’.
• Monitor and report on the effectiveness of learning interventions and improvement initiatives.
• Facilitate Post Completion Reviews across projects.
• Develop approaches for capturing lessons throughout project delivery.
• Ensure lessons are consistently documented, categorised and communicated.
• Maintain a central repository of lessons learned and good practice.
• Identify emerging trends and recurring challenges.
• Establish and facilitate a Lessons Learned Council to review findings and prioritise improvement opportunities.
• Develop governance processes to track actions arising from reviews and lessons learned activities.
• Produce regular reports on learning trends, recurring issues and areas of excellence.
• Build strong relationships with project teams.
• Act as a trusted facilitator for discussions around project performance and learning.
• Work closely with Functional teams to ensure operational learning drives meaningful change.

Skills

Stakeholder engagement

Facilitation

Communication

Organisational skills

Analytical thinking

Workshop facilitation

Continuous improvement

Data interpretation

Tools

Data visualisation tools

Job description

Overview

At John Sisk & Son, we’re more than a construction company, we’re a family-owned business with a global reach, committed to building excellence in every project. We deliver trust, certainty and value to our clients while embracing innovation and shaping the future of construction.

The Operational Lessons Learned Manager is responsible for completing the feedback loop to ensure organisational knowledge and project experience are transformed into measurable improvements in business performance. The role will establish and lead Sisk's Operational Lessons Learned Framework, creating a structured approach to capturing, analysing, sharing and embedding lessons learned across projects and functions. The postholder will ensure that valuable experience gained on projects is transferred into future work, reducing repeat issues, improving consistency of delivery and supporting Quality of Earnings. Practically, this means facilitating post-completion reviews, developing in-flight learning capture processes, establishing a Lessons Learned Council, analysing trends and introducing pre-mortem processes to help project teams learn from both past experiences and anticipated future risks. A key measure of success for this role is not simply identifying lessons learned, but ensuring that learning is adopted, embedded and demonstrably influences future project outcomes.

Key Responsibilities

Building On Work Already Started, Your Responsibilities Will Be

• Develop and implement a Group-wide Operational Lessons Learned Framework.
• Establish standards, processes and governance for lessons learned activities.
• Create mechanisms to ensure learning from projects informs future project delivery, in collaboration with a ‘Lessons Learned Council’.
• Monitor and report on the effectiveness of learning interventions and improvement initiatives.

Lessons Learned Programme

• Facilitate Post Completion Reviews across projects.
• Develop approaches for capturing lessons throughout project delivery.
• Ensure lessons are consistently documented, categorised and communicated.
• Maintain a central repository of lessons learned and good practice.
• Identify emerging trends and recurring challenges.

Governance

• Establish and facilitate a Lessons Learned Council to review findings and prioritise improvement opportunities.
• Develop governance processes to track actions arising from reviews and lessons learned activities.
• Produce regular reports on learning trends, recurring issues and areas of excellence.

Stakeholder Engagement

• Build strong relationships with project teams.
• Act as a trusted facilitator for discussions around project performance and learning.
• Work closely with Functional teams to ensure operational learning drives meaningful change.

Experience

Knowledge, Skills and Experience

Essential

• Strong stakeholder engagement and facilitation skills.
• Excellent communication and influencing skills.
• Strong organisational skills and ability to manage multiple priorities.
• Ability to analyse qualitative and quantitative information to identify trends and improvement opportunities.
• Experience facilitating workshops, reviews or continuous improvement activities.
• Experience working within construction, engineering, infrastructure or project-based environments.
• Experience producing reports and presenting findings to senior stakeholders.

Desirable

• Knowledge of lessons learned methodologies.
• Experience conducting project reviews or post-project evaluations.
• Knowledge of organisational learning or continuous improvement frameworks.
• Understanding of project delivery processes within construction.
• Experience using data visualisation and reporting tools.

Qualifications

Behaviours

The Successful Candidate Will Demonstrate

• Curiosity and a passion for learning
• Strong facilitation and listening skills
• Collaborative and relationship-focused working style
• Analytical thinking
• Ability to challenge constructively
• Focus on outcomes and implementation
• Resilience and persistence in driving change
• Commitment to continuous improvement

Additional Information

• Competitive salary
• 26 days annual leave plus additional company days
• Pension and benefits
• Unlimited learning and development opportunities
• Much more

Our People and Recruitment Commitment

At Sisk Group our people are at the heart of our success. We offer the chance to work with purpose, build a career with no limits and be part of a great team.

We are an equal opportunities employer. We welcome applications from all qualified candidates regardless of gender, race, ethnicity, disability, age, sexual orientation, religion, or any other protected characteristic. Reasonable adjustments are available during the recruitment process.

We know the confidence gap and imposter phenomenon can stop talented candidates applying. You do not need to meet every criterion – your skills and potential matter. Don’t hold back we want to hear from you.

All recruitment materials comply with legal and regulatory requirements including the EU Pay Transparency Directive and the Equality Acts UK and Ireland.