Operational Lessons Learned Manager

John Sisk & Son; St Albans; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

26 days annual leave

Pension and benefits

Unlimited learning and development opp

Much more

Job summary

John Sisk & Son is seeking an Operational Lessons Learned Manager to transform project experience into measurable performance improvements. The role will establish and lead Sisk's Operational Lessons Learned Framework, capturing, analysing, sharing and embedding lessons learned across projects and functions.

You will facilitate post-completion reviews, develop in-flight learning capture processes, establish a Lessons Learned Council and analyse trends to drive proactive improvements in future

Qualifications

• Experience facilitating workshops, reviews or continuous improvement activities.
• Experience in construction, engineering, infrastructure or project-based environments.
• Ability to analyse qualitative and quantitative information to identify trends and improvement opportunities.
• Knowledge of lessons learned methodologies.
• Knowledge of organisational learning or continuous improvement frameworks.
• Understanding of project delivery processes within construction.

Responsibilities

• Facilitate Post Completion Reviews across projects.
• Develop approaches for capturing lessons throughout project delivery.
• Ensure lessons are consistently documented, categorised and communicated.
• Maintain a central repository of lessons learned and good practice.
• Identify emerging trends and recurring challenges.

Skills

Stakeholder engagement

Facilitation

Analytical thinking

Continuous improvement

Change management

Communication

Tools

Data visualization tools

Job description

The Operational Lessons Learned Manager is responsible for completing the feedback loop to ensure organisational knowledge and project experience are transformed into measurable improvements in business performance. The role will establish and lead Sisk's Operational Lessons Learned Framework, creating a structured approach to capturing, analysing, sharing and embedding lessons learned across projects and functions. The postholder will ensure that valuable experience gained on projects is transferred into future work, reducing repeat issues, improving consistency of delivery and supporting Quality of Earnings. Practically, this means facilitating post-completion reviews, developing in-flight learning capture processes, establishing a Lessons Learned Council, analysing trends and introducing pre-mortem processes to help project teams learn from both past experiences and anticipated future risks. A key measure of success for this role is not simply identifying lessons learned, but ensuring that learning is adopted, embedded and demonstrably influences future project outcomes.

Operational Lessons Learned Strategy

In collaboration with the Group Knowledge Manager:

• Develop and implement a Group-wide Operational Lessons Learned Framework.
• Establish standards, processes and governance for lessons learned activities.
• Create mechanisms to ensure learning from projects informs future project delivery, in collaboration with a 'Lessons Learned Council'.
• Monitor and report on the effectiveness of learning interventions and improvement initiatives.

Lessons Learned Programme

• Facilitate Post Completion Reviews across projects.
• Develop approaches for capturing lessons throughout project delivery.
• Ensure lessons are consistently documented, categorised and communicated.
• Maintain a central repository of lessons learned and good practice.
• Identify emerging trends and recurring challenges.

Governance

• Establish and facilitate a Lessons Learned Council to review findings and prioritise improvement opportunities.
• Develop governance processes to track actions arising from reviews and lessons learned activities.
• Produce regular reports on learning trends, recurring issues and areas of excellence.

Stakeholder Engagement

• Build strong relationships with project teams.
• Act as a trusted facilitator for discussions around project performance and learning.
• Work closely with Functional teams to ensure operational learning drives meaningful change.
• Strong stakeholder engagement and facilitation skills.
• Excellent communication and influencing skills.
• Strong organisational skills and ability to manage multiple priorities.
• Ability to analyse qualitative and quantitative information to identify trends and improvement opportunities.
• Experience facilitating workshops, reviews or continuous improvement activities.
• Experience working within construction, engineering, infrastructure or project-based environments.
• Experience producing reports and presenting findings to senior stakeholders.

Desirable

• Knowledge of lessons learned methodologies.
• Experience conducting project reviews or post-project evaluations.
• Knowledge of organisational learning or continuous improvement frameworks.
• Understanding of project delivery processes within construction.
• Experience using data visualisation and reporting tools.

Qualifications: Behaviours

• Curiosity and a passion for learning
• Strong facilitation and listening skills
• Collaborative and relationship-focused working style
• Analytical thinking
• Ability to challenge constructively
• Focus on outcomes and implementation
• Resilience and persistence in driving change
• Commitment to continuous improvement

At John Sisk & Son, we're more than a construction company, we're a family-owned business with a global reach, committed to building excellence in every project. We deliver trust, certainty and value to our clients while embracing innovation and shaping the future of construction.

At Sisk Group our people are at the heart of our success. We offer the chance to work with purpose, build a career with no limits and be part of a great team.

We are an equal opportunities employer. We welcome applications from all qualified candidates regardless of gender, race, ethnicity, disability, age, sexual orientation, religion, or any other protected characteristic. Reasonable adjustments are available during the recruitment process.

• Competitive salary
• 26 days annual leave plus additional company days
• Pension and benefits
• Unlimited learning and development opportunities
• Much more