Operational Leader-Edinburgh

The Action Group; City of Edinburgh; Hybrid; GBP 30,000 - 33,000; Part time

Job summary

The Action Group is seeking a part-time Operational Leader to manage its Housing Support and Care at Home Services. This role involves overseeing staff rotas, ensuring service quality, and leading a team in delivering person-centred care. Candidates must possess relevant experience and a commitment to operational excellence. This fixed-term position offers a competitive salary in a hybrid working environment, allowing for flexible work from home arrangements.

Qualifications

• Experience with rota management and scheduling software.
• Candidates must provide a Criminal Convictions Certificate if recent residency outside the UK.

Responsibilities

• Manage the care operations, focusing on rota management and service standards.
• Oversee onboarding, scheduling, and staff communication.

Skills

Rota Management

Data Management

Financial Processing

Education

PVG membership for adults and children

Tools

Access People Planner

Job description

Location: The Action Group 1 Granton Mains Ave, Edinburgh, EH4 4GA

Salary: £30,869.70 - £32,394.88 per year

Contract Type: Temporary

Position Type: Part Time

Hours: 30 hours per week

Work From Home: Hybrid

Operational Leader - Edinburgh

Post: Operational Leader

Service: Housing Support and Care at Home Services Line

Managed by: Development Manager

Salary Range: B6 to B8 (£30,869.70 - £32,394.88 per annum pro rata)

Hours: 30 hours per week, Fixed term 12 months

Part-Time Maternity Cover – 12-Month Fixed Term (Job Share, 30 Hours/Week)

We are currently seeking a part-time team member to join us on a 12-month fixed-term maternity cover. This role is offered as a job share, working 30 hours per week.

Working Pattern:

Applicants must be available to work either Monday to Thursday or Tuesday to Friday.

Lead the Way as an Operational Leader!

Are you ready to take the helm and revolutionise the world of frontline care at home and housing support services? The Action Group is looking for exceptional individuals to step into the role of Operational Leader!

What We're Looking For:

As an Operational Leader, you'll be at the forefront of a shift in our organization's structure, leading a holistic approach alongside our Practice and Wellbeing Leader. You'll work with other Operational Leaders to ensure seamless operations.

Your mission: to champion person-centred care at every turn. You'll ensure the delivery of top-notch services tailored to individuals' needs, managing rosters, scheduling, data management, and more. Experience with rota management and scheduling software like Access People Planner is a plus!

What We Offer:

Join a team where your contributions matter! You'll shape the future of care delivery, working collaboratively, and growing professionally. You'll also gain insights into social care funding, legislation, and best practices.

Ready to ignite your passion for operational excellence and person-centred care? Apply now to become our next Operational Leader!

Contract: Permanent
Location: Remote/home working, with occasional meetings at The Action Group’s Prentice Centre Office in Edinburgh. Travel to this location from home is not covered.

Main Purpose:

The Operational Lead manages The Action Group's Care at Home and Housing Support Service operations, focusing on rota management, financial processing, and ensuring high standards of support. This role involves team collaboration, performance monitoring, and process improvement. It requires PVG membership for adults and children. Candidates with recent residence outside the UK must provide a Criminal Convictions Certificate, at their own expense.

About the role

Key Responsibilities:

Onboarding:

• Ensure safe and positive onboarding for new staff, including mandatory training, shadow shifts, and record keeping.

Rota Management:

• Create and maintain staff rotas using Access People Planner, ensuring compliance and adequate coverage.
• Plan rotas to support work-life balance and meet service needs.
• Manage annual leave, TOIL, overtime, and casual worker scheduling, ensuring accurate records and payments.
• Support staff absence management and performance data analysis.

Communication:

• Foster effective communication with the team and leadership.

Business Management:

• Support resource allocation, financial accuracy, and contract management.

Recruitment:

• Identify staffing needs, collaborate on advertising, and participate in recruitment processes.

General Duties:

• Work in line with The Action Group’s mission and policies, maintain confidentiality, and support continuous professional development.