Operational Lead - Unplanned Care

The Methodist Church in Britain; England; On-site; GBP 65,000 - 75,000; Full time

Benefits offered by this job

Competitive employment package

Support for development and training

Job summary

Central London Community Healthcare seeks an Operational Lead for the Unplanned Care team in Hertfordshire. The role combines clinical and operational leadership across Rapid Response, Frailty Hospital at Home and Overnight Services, with line management of Band 7 leads and strong multi‑agency collaboration.

Approximately 20% clinical work, with a focus on workload, capacity, workforce development and data-driven service improvement in partnership with primary care, acute care and other

Qualifications

• Degree or masters in community practice or equivalent.
• Post-graduate management or leadership training.
• Clinical supervisor training.
• Specialist Community Practitioner or District Nursing qualification.
• Current professional registration as a Registered Adult Nurse or allied health professional.

Responsibilities

• Provide day-to-day clinical and operational management of the Neighbourhood Core Community Services.
• Lead patient care services within the Unplanned Care team with operational and clinical leadership.
• Directly line manage the Band 7 Community Practitioner leads within the team.
• Be accountable for workload allocation and capacity management.
• Provide professional leadership and lead colleagues to deliver safe, high-quality, person-centred care in line with the Community Adult Health Services clinical model.
• Develop data and quality information for the service.
• Support the Clinical Service Manager and Head of Clinical Service in delivering the service specification.
• Ensure evidence-based community healthcare is delivered 24 hours a day, 7 days a week.
• Lead the continued development of seamless, integrated services across primary care, acute care, community services and partner organisations.
• Translate the organisational clinical strategy for community provision into local practice.
• Ensure the workforce has the skills and competence to meet the service specification.
• Carry out clinical work, around 20 per cent of the role.

Job description

This Operational Lead post sits within the Unplanned Care team of Hertfordshire Adult Community Services, part of Central London Community Healthcare, and brings together nurses, paramedics, therapists and support staff. The core of the work is clinical and operational leadership of services such as Rapid Response, Frailty Hospital at Home and the Overnight Service, covering workload, capacity and line management of Band 7 leads. The role is roughly 20 per cent clinical and centres on integrated working with primary care, acute and partner organisations. Current registration as a Registered Adult Nurse or allied health professional is essential.

What the job involves

• Provide day-to-day clinical and operational management of the Neighbourhood Core Community Services
• Lead patient care services within the Unplanned Care team, giving operational and clinical leadership
• Directly line manage the Band 7 Community Practitioner leads within the team
• Be accountable for workload allocation and capacity management
• Provide professional leadership and lead colleagues to deliver safe, high-quality, person-centred care in line with the Community Adult Health Services clinical model
• Develop data and quality information for the service
• Support the Clinical Service Manager and Head of Clinical Service in delivering the service specification
• Ensure evidence-based community healthcare is delivered 24 hours a day, 7 days a week
• Lead the continued development of seamless, integrated services across primary care, acute care, community services and partner organisations
• Translate the organisational clinical strategy for community provision into local practice
• Ensure the workforce has the skills and competence to meet the service specification
• Carry out clinical work, around 20 per cent of the role

What’s required

Qualifications

• Degree or masters level qualification relevant to community practice, or evidence of recent CPD
• Post-graduate management and/or leadership training
• Clinical supervisor training
• Specialist Community Practitioner or District Nursing qualification

Registration & licences

• Current professional registration as a Registered Adult Nurse or allied health professional

Experience

• Significant post-qualification experience in a relevant clinical field
• Broad post-registration experience in care of the elderly, elderly rehab, orthopaedics/MSK, neurology, respiratory, palliative care and long-term conditions
• In-depth experience working within multi-agency and multidisciplinary teams
• Experience of working with the single assessment process
• Experience of participating in a research or audit project and implementing a full audit cycle
• Experience in a mentorship role and of leading and managing a team

Skills & knowledge

• Advanced leadership and management skills
• Experience of implementing change management programmes, such as service development

Other

• Experience of electronic clinical systems

Nice to have

• Post-graduate masters level modular training
• Experience of managing a budget
• Experience of managing and investigating complaints
• Experience of managing and investigating serious incidents
• Advanced computer literacy
• Experience of delivering a mobile working solution

What’s offered

• Competitive employment package
• Support for development and training