Enhanced Care Team Leader - Kent & Medway ICS

Transformation Unit; Maidstone; Hybrid; GBP 49,000 - 57,000; Full time

Benefits offered by this job

NHS Pension

Blue Light Card eligibility

27 days annual leave (pro rata)

Job summary

Maidstone and Tunbridge Wells NHS Trust seeks an Enhanced Care Team Leader (Band 7) to provide operational management and clinical oversight of enhanced care across departments. You will lead a multi-disciplinary team, ensure budget adherence, and drive governance and service improvement.

The role involves collaboration with emergency, inpatient and psychiatry services, plus staff development and protocol development, with a focus on trauma-informed care and patient safety.

Qualifications

• Current professional registration (RMN/AHP/Social Worker) with extensive experience managing a caseload.
• Postgraduate leadership/clinical qualification or evidence of equivalent level knowledge.
• Mentorship course or equivalent.
• Ongoing professional development with CPD and specialist training.
• Extensive experience managing an area including rotas, resources, budgets and staff.
• Experience in staff development, appraisals and Personal Development Plans.
• Recent Complex Care experience; mental health/service provision background.
• Experience delivering training and knowledge of healthcare funding processes.
• Safeguarding Adults Level 3; managing challenging behaviours training; multi-agency collaboration.

Responsibilities

• Provide leadership within the clinical area and direct all members of the multi-disciplinary team.
• Develop protocols, guidelines and patient information.
• Ensure systems for planning, provision and review of enhanced care.
• Deliver therapeutic engagement and interventions for patients with mental health or cognitive needs.
• Produce regular reports on team effectiveness and safety improvements.

Skills

Leadership

Communication

Clinical governance

Teamwork

Autonomy

Staff development

Problem solving

Education

Postgraduate qualification in leadership/advanced clinical practice

Job description

Main area Enhanced Therapeutic Observations and Care Grade Band 7 Contract Permanent Hours Full time - 37.5 hours per week Job ref 359-7859934-T3

Employer Maidstone and Tunbridge Wells NHS Trust Employer type NHS Site Maidstone and Tunbridge Wells NHS Trust Town Maidstone Salary £49,387 - £56,515 per annum pro rata Salary period Yearly Closing 06/10/2026 23:59

Enhanced Care Team Leader - Kent & Medway IC

Band 7

Job overview

Please note this role is currently only being advertised to staff members

who are currently working within the Kent and Medway IC.

We are seeking an exceptional individual to act as an Enhanced Care Team leader, who will deliver effective and efficient operational management and clinical oversight of enhanced care within the organisation to our most vulnerable patients. The postholder will work closely with emergency department and inpatient ward staff, providing expert assessment and allocation of resources, and providing motivational leadership to a team of junior staff, role modelling a psychologically safe and trauma-informed approach.

Main duties of the job

The enhanced care team leader will be responsible for working within the set budget, clinical governance, and staff development and training. The post holder will be expected to provide professional leadership within the clinical area and provide direction, and inspirational leadership to all members of the multi-disciplinary team working alongside the enhanced care team. The post holder will be involved in the development of protocols/guidelines and patient information.

The post holder will be responsible for ensuring that there are systems and processes for the planning, provision and review of enhanced care. The post holder will ensure that the enhanced care team deliver therapeutic engagement and interventions to patients with mental health conditions, cognitive impairment or those experiencing psychological distress whilst working in collaboration with internal and external stakeholders such as the Liaison Psychiatry Service.

They will provide regular reports on the effectiveness of the team in delivering quality care by reducing restrictive practices and incidents of harm.

Working for our organisation

Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 and 2024 NHS Staff Survey.

We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.

Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.

Looking for flexible working? We are a flexible working-friendly organisation. Whether it’s adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.

Joining us includes a comprehensive benefits package:

• At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
• Membership in the NHS Pension Scheme , with a 20.6% employer contribution and life assurance benefits
• Blue Light card eligibility
• And more, additional benefits can be found in the benefits documents below

Detailed job description and main responsibilities

We’ve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.

Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Enhanced Level. (Enhanced level now includes regulated checks against vulnerable adults and children). If a role involves regulated activity and requires a DBS check with a barred list check, you cannot apply if you are on the barred list.

All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.

Following your corporate induction you will be expected to attend the Trust’s 2-week Induction Programme for RNs, NAs, RMs, ODPs and Paramedics. The programme is full-time (please email [e-mail] if this is problematic) and will involve travel to both Trust sites. The programme includes supernumerary shifts in the clinical area, classroom-based sessions and e-learning.

Person specification

Qualifications/ Experience/ Knowledge

• Current professional registration as an RMN/AHP/Social Worker with extensive experience of managing a caseload of patients.
• Formal postgraduate qualification in leadership, advanced clinical practise or a relevant specialist area or equivalent relevant experience. Or evidence of postgraduate level knowledge such as level 7 in leadership, complex care, mental health, dementia or behaviour management or equivalent relevant experience.
• Mentorship course or equivalent
• Evidence of ongoing professional development in relevant area of speciality supplemented by specialist clinical, managerial training and CPD
• Extensive experience of managing an area; including management of rotas, resources, budgets and staff
• Experience in staff / practice development including undertaking appraisals, supervision and Personal Development Plans
• Recent Complex Care experience
• Evidence of working extensively within Mental Health / Social care settings
• Extensive experience of Mental Health Service Provision including the Mental Health Act 1983
• Experience of delivering/supporting training
• Knowledge of healthcare funding processes
• Knowledge of relevant legislation relating to patient care
• Post graduate teaching certificate/module.
• Safeguarding Adults Level 3
• Managing Challenging Behaviours and Physical Intervention training or equivalent
• An understanding of local health and social care commissioning
• Evidence of participation in using recognised assessment tools
• Experience of conducting own projects successfully
• Experience of working with patients with a dual diagnosis – drug and alcohol
• Experience of taking part in reflective practice and clinical supervision activities

Skills

• Ability to communicate effectively (written, verbal and non-verbal) and good interpersonal skills.
• Ability to work effectively as a team player, as part of a multi-disciplinary team
• Ability to work autonomously without direct supervision
• Able to chair multi-agency meetings
• Knowledge and experience of clinical governance

Attributes

• Ability to use own initiative and organise and prioritise own delegated workload
• Ability to demonstrate problem solving skills and to be flexible and adapt to changing situations
• Ability to function effectively under pressure and deal with the unpredictable nature of workload and individual patient contact
• Ability to deal with distressing circumstances
• Ability to deal with potential high levels of violence and aggression

Additional requirements

• Ability to work across sites
• Ability to work flexibly across a seven-day period

In the event that we receive a high volume of applications, we may need to close the application process earlier than planned. To avoid missing out, we encourage you to submit your application as soon as possible.

At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives, and experiences and celebrate the diversity of thought, viewpoints, and ideas that will make our Trust the best place to work.

Employer certification / accreditation badges

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.