Operational Lead Inpatient and SPC Services

NHS; Beccles; On-site; GBP 50,000 - 70,000; Full time

Job summary

A community health service provider is seeking an Operational Lead for Inpatient and Specialist Palliative Services to oversee clinical care delivery and engage with community stakeholders. The ideal candidate will have substantial leadership experience in health care, strong communication skills, and a commitment to quality patient outcomes. This role offers a chance to make a significant impact in improving patient care through community partnerships and efficient service delivery.

Benefits

Employee benefits

Opportunity for career development

Supportive work environment

Qualifications

• Evidence of significant postgraduate study and qualifications in relevant professional background.
• Significant experience in leadership roles in health or social care.
• High levels of personal integrity and attention to detail.

Responsibilities

• Lead operational teams to deliver high standards of clinical care.
• Build productive relationships with community partners.
• Ensure compliance with clinical governance standards.

Skills

Leadership

Communication

Relationship management

Project management

Education

RGN plus certificate/Diploma/Degree in District Nursing or equivalent

Professional registration with the Nursing and Midwifery Council

Leadership or Management Qualification

Tools

MS Word

Excel

Outlook

Job description

Operational Lead Inpatient and SPC Services

We are excited to be recruiting to this new position. The role is for you if you have an open mindset, collaborative leadership style and are excited by the opportunities for improved patient care offered by the move towards neighbourhood health services.

This is an excellent role to develop and transition the skills you developed as a clinical team or service lead, responding to competing and conflicting priorities but with an absolute focus on delivering high-quality outcomes and patient experience.

You will fulfill the role of Operational Lead for ECCH's inpatient and Specialist Palliative Care beds situated at Beccles Hospital and Carlton Court, Lowestoft and have a discrete relationship with the James Paget Hospital (our place based Acute Services Provider).

Placing strong emphasis on relationships with our community and stakeholders, the role will include working with system partners to develop and deliver effective and efficient clinical pathways.

As a senior leader the post holder will support and deputise for Associate Director of Health Inequalities as they discharge their duties aligned to this portfolio and in relation to Contractual and Quality Assurance arrangements.

Main duties of the job

Providing strong operational leadership, you will both lead the teams to deliver high standards of clinical care, ensuring that the patients needs are at the focus of all care delivery and support their transformation in line with ECCHs ambitions and strategy.

The services included in your portfolio are ECCH's Inpatient and SPC bedded care facilities in addition to our Outpatients team, a discrete function supporting Acute consultant-led clinics on behalf of our Acute partner.

In leading and transforming this portfolio of services, you will build productive positive relationships with our partners, deliver seamless transfers of care, make the most of our community assets, drive out inequalities from service provision and promote sustainability as we deliver the best possible outcomes and customer experience for our service users.

This role is part of the ECCH service leadership team that provides the 7/7 'Manager of The Day' function. This role includes responsibilities such as acting as a point of escalation internally and as a system partner contact.

About us

ECCH is well established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders.

We are aligned to NHS terms and conditions, and offer many employee benefits, to find out more about us visit our website - www.ecch.org. We are a social enterprise and staff owned organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future.

At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare.

We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received.

As the post holder, you will report directly to the Associate Director of Health Inequalities and you will work alongside fellow Operational Leads who oversee a variety of other clinical services including primary care home services (community nursing and therapy) and other specialist clinical services.

We are a friendly, supportive and well established team and are looking forward to welcoming you.

Job responsibilities

As a seniorleader the post holder will support and deputise for AssociateDirector of Health Inequalities as they discharge their duties aligned to this portfolioand in relation to Contractual and Quality Assurance arrangements.

Placing strongemphasis on relationships with our community and stakeholders, the role willinclude working with N&W ICB, NCH&C and GY&W partners to developand deliver effective and efficient clinical pathways.

The post holderis expected to take and build on the service design laid out in our contracts,account for the place-based demographics and the N&W ICS agenda to fulfilECCHs ambitions as described in our Organisational strategy.

Communication

To work in partnership with keystakeholders to manage change and develop services in line with locality need,ECCH strategic direction and STP/ICSambitions.

Create, develop and enhancerelationships and partnerships with all locality stakeholders including but notlimited to Primary Care, voluntary agencies, charities and patient groups.

Be accessible for staff, serviceusers, families and carers and act as a point of clinical expertise.

Promotea climate of best practice, underpinned by the key principles of governance.

Responsible for leadership of theservice area and management of service, ensuring they are

suitablytrained, informed and competent to carry out the full range of their duties,and that mechanisms are in place for regular and effective supervision,appraisal, objective setting and personal development planning. Where necessaryidentifying training needs and ensuring they are met.

Responsible for providing aneffective clinical learning environment, in collaboration with other seniorclinicians for staff in service area and across other services.

Contribute to MDT decisions regardingcare based on their knowledge and expertise.

Responsible for ensuring care isdelivered in a patient centred framework involving service users, families andcarers.

Responsible for ensuring that tasksand responsibilities are effectively, fairly and evenly distributed within theservice area via teams to provide effective and responsive care for serviceusers and carers.

Responsibility for ensuring safestaffing levels are maintained according to service budgets and safe staffingrequirements to ensure patient safety, supported by effective e-rosteringpractice. Management of the team and effective recruitment, escalating anyconcerns where appropriate.

Responsibility for ongoing review andsetting of appropriate skill mix within budgets provided.

Responsiblefor ensuring systems are in place to allocate new caseloads and efficient useof resources is maintained to ensure caseloads and the management of caseloadsremain safe.

Clinical

Ensureeffective and robust clinical leadership and risk management processes arepresent in clinical areas within the service and reflected in patient records.

Lead the implementation of clinicaleffectiveness, effective monitoring and relevant audit protocols in services.

Ensure that all clinical practice iscompliant with the Nursing and Midwifery Council/standards and Code of Conductwithin service areas.

As senior clinician in the serviceareas, personally identify own learning, training and developmental needsthrough appraisal and supervisions processes, including compliance to statutoryand mandatory training requirements and ensure that professional revalidationand CPD is maintained.

Professional

Demonstrate an awareness of nationaland local policies and their implications for healthcare and work withcolleagues in order to develop strategies to manage these.

Understanding of financial positionin own service areas as budget holder; work with finance team to ensure bestuse of financial resources.

Responsible for the effectivemonitoring of the service areas budgets, ensuring effective and efficient useof resources.

Ensure direct reports and their teamsunderstand and work within appropriate Human Resources policies and staffmanagement procedures for all services.

Establish clear governance procedureswithin the service areas to ensure communication, learning and best practice isembedded and maintained.

Contribute to the review, developmentand implementation of service wide policies and protocols across all services.

Support and facilitate audit activityand implement recommendations. Lead and Support service evaluation and auditsystems, implementing outcomes and findings.

Ensure that the team practices withinECCH policies, protocols and standards, including NICE guidance wherenecessary, including the reporting and investigation of complaints andincidents and management of HR processes, including performance and disciplinaryissues.

Ensure effective systems are in placeto embed learning and continuous improvements from incidents and complaints.

Conduct and complete, when allocatedas part of the Leadership Team process, the investigations of complaints orstaff issues, participate in the risk management process, critical incidentreporting, evaluation, dissemination and change in practice.

Responsible for ensuring that serviceuser and carer feedback contributes to the development and improvement of theservice.

Responsible for the operationalmanagement of aligned Services including recruitment.

Organisational

To develop, review, implement andmonitor service standards and protocols in line with Clinical GovernanceStrategy.

Provide positive cultural leadershipto effectively manage and facilitate positive cultural change to improvepatient care and integrated working in service areas, as a member of theOperations Leadership Team.

Provide visible leadership, promotingECCH values and intentional culture and acting as a role model within theenvironment, creating and establishing a caring environment.

Ensure regulatory requirements aremet and adhered to and that fundamental standards of care are embedded intopractice across the service areas. Ensure that CQC compliance across allservice areas is monitored and maintained.

All roleswithin East Coast Community Healthcare CIC (ECCH) require staff to demonstrate ourValues and Signature Behaviours in the care and service they provide topatients, service users, stakeholders and colleagues. All members of staffshould consider these as an essential part of their job role.

Our Values outline the core behaviours that wecan all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone.

Underpinning our Values are our SignatureBehaviours which highlight by taking the right actions we continue to build astrong culture. Our four SignatureBehaviours are: Compassion- We Listen, We Learn,We Lead| Action - MyAccountability, My Responsibility | Respect - RespectOur Resources: People, Time and Money | Everyone - Work Together, Achieve Together.

Person Specification

Skills and Knowledge

• Evidenced current knowledge and application of national and local policies relating to clinical quality, long term conditions and specialist area of practice.
• Ability to use IT packages, including MS Word, Excel and Outlook to a competent standard.
• Excellent verbal and written communication skills.
• The ability to lead and empower individuals to create resilient, high performing teams.
• Evidenced management of relationship management skills across a wide spectrum of stakeholders, including ability to manage conflict effectively.

Qualifications

• RGN plus certificate/Diploma/Degree in District Nursing or equivalent & Professional registration with the Nursing and Midwifery Council.
• Evidence of formal Leadership or Management Qualification or willing to undertake.
• Evidence of significant postgraduate/registration study and qualification relevant to professional background.
• Evidence of Research undertaken.
• Clinical teaching or supervision qualification (or willing to undertake)
• Community based specialist practitioner qualification.
• Evidence of significant CPD in management / leadership.

Personal Attributes

• Ability to work as part of a multi-disciplinary team.
• High levels of personal credibility, presentation and self-awareness.
• Ability to work effectively in an environment with competing demands.
• Excellent standard of attention to detail.
• High standards of personal integrity and ability to assess and provide impartial advice and decisions.
• Ability to embrace our Culture, Values and Signature Behaviours:
• (Compassion - We Listen, We Learn,We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
• Willingness and ability to work across different sites and travel to alternative sites and across the community as required.
• Project management methodology.

Experience

• Significant experience of working in a leadership role in health and/or social care to a high standard.
• Extensive experience of all elements of supervisory management including people management, financial/budgetary management and service delivery to set KPIs or service outcome standards.
• Evidence of experience of managing significant change programmes in a health care setting.
• Evidence of ongoing experience working as a senior clinician in relevant field of practice.
• Proven ability to influence and negotiate in a variety of settings.
• Experience of a broad range of clinical settings.
• Evidence of research awareness and methodology.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Associate Director of Health Inequalities