Operational Lead for Neurology Rehabilitation

Job summary

We are looking to welcome an Operations Manager to join Norfolk Community Health and Care. The Trust is a high performing Organisation with an Outstanding CQC rating. The Operations Manager has overall responsibility for a range of services within the Specialist Beds and Neurology portfolio. This is a substantive full time (37.5hrs) role.

The role of Operations Manager is key to the successful day to day running of the Clinical services. The successful candidate will have experience of leading a high performing team and managing operational performance.

The post holder will be responsible for the day-to-day operational management of the service, including line management of clinical staff. The post holder will be an experienced manager with strong leadership skills to motivate and develop the team. They will need to monitor the operational needs of the service and flex the workforce capacity to meet variable workload priorities. In a constantly changing environment, the post holder will need to manage service changes in a calm and methodical way, overcoming barriers as they arise. The post holder will be expected to have extensive specialist knowledge and experience.

Main duties of the job

The post holder will be responsible for the Operational Management, including patient safety, patient experience and clinical effectiveness, of a range of Specialist services within the Specialist Beds and Neurology portfolio.

To support the Head of Service in ensuring that services are delivered efficiently and effectively to a high standard that will meet commissioning and CQC standards.

The post holder will work closely with the Head of Service and be proactive in ensuring environments where staff can be actively involved in the development, delivery, management and leadership of services.

About us

Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Find out more about working for our organisation here:

Link

Date posted

09 April 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£53,755 to £60,504 a year pa

Contract

Permanent

Working pattern

Full-time

Reference number

839-7136816-PG

Job locations

Norfolk Community Health and Care NHS Trust

Norwich Community Hospital, Bowthorpe Road

Norwich

NR2 3TU

Job Description

Job Responsibilities

Communication

1. The post holder will be required to have regular contact with internal and external stakeholders and will often need to engage with them over sensitive, highly complex, contentious and highly confidential issues.
2. Presents complex, sensitive and contentious information to Commissioners in relation to service contracts, bids for new tenders; to contractors in relation to contract performance and KPIs, and senior and middle managers in relation services and to staff groups in relation to change management and service developments.
3. Participate in relevant stakeholder working groups/projects, services and initiatives to provide analytical advice and clinical expertise in relation to all business functions, service development and outcomes.
4. Liaise with other managers and all clinical and non-clinical teams to share best practice in relation to all business functions.
5. To be part of NCHC Management on call rota.

Analytical & Judgement skills

1. Analyse, interpret and quality assure progress against deliverables across all services, analyse achievement against performance targets across a portfolio of service contracts and strategic objectives.
2. Develop and implement qualitative and quantitative measures to determine performance in relation to business functions.
3. Working with the Head of Service and Trust Commercial team, develop business and service development strategies, business plans and bids in response to published tenders.
4. Analyse and interpret all service performance data for areas responsible for, consider and formulate action plans to address areas of poor performance.
5. Lead on the creation and implementation of information systems for collecting, evaluating and interpreting data to inform short-, medium- and long-term strategies.

Planning and organisational Skills

1. Work collaboratively with colleagues to design and lead change projects to improve the efficiency and responsiveness of services.
2. Develop plans in relation to and provide expert advice and guidance on business initiatives and innovative opportunities.
3. Responsible for organising and leading meetings to promote a proactive and inclusive culture within the services.

Physical Skills

1. The post holder will be required to travel to a number of other locations during normal working hours to attend meetings, equipment manufactures and patients.
2. The post holder will be required to have good keyboard skills and be proficient in using Word, Excel, SystmOne and an asset management database.

Patient and client care

1. Leadership of business functions and outcomes, ensuring activity against contract and the achievement of key performance indicators across all services.
2. Support the strategic planning for the services, developing a five-year service/business plan linking Service objectives with NCH&C objectives.
3. Directly influence decisions made in relation to the development of the clinical services.
4. Management of complaints according to Policy, supported closely by the Clinical Leads.
5. Management of risk and patient safety.

Policy and Service Development

1. Manage the planning, delivery and assurance of large-scale programmes of business and service improvements.
2. Utilise specialist knowledge and experience to achieve step changes in business and service development.
3. Working closely with the Head of Service, manage and maintain credibility with all stakeholders.

Financial and Physical Resources

The post holder will be a delegated budget holder for all service budgets, responsible for setting, delegating and monitoring budgets, liaising with the Trust finance team.

Human resources

Line Management of staff including annual appraisal, absence management, disciplinary and performance concerns.

Information Resource

Generate and provide reports to support service delivery.

Research and Development

May be required to undertake surveys or audits, as necessary to own work; may occasionally participate in R&D, clinical trials or equipment testing.

Freedom to Act

1. Responsibility for operational service delivery contract management.
2. Ensure that best practice is developed and delivered at organisational and service levels.

Key Areas of Responsibility - Quality

1. To explore current practice, identifying areas for development, and planning the appropriate change using research and experience to evaluate the outcomes.
2. To be responsible for the quality of the patients environment in order to improve the patients experience.

Person Specification

Qualifications Essential

• First level degree or equivalent experience
• Recognised Management Qualification or evidence of working at that level
• Evidence of post graduate education and a commitment to achieve master's level degree

Experience Essential

• Experience of working in partnership with multi-disciplinary team
• Experience of managing change within a clinical environment
• Experience of developing clinical staff
• Experience of managing a clinical team including human resources management
• Experience of interpreting strategy into activity

Skills, Abilities and Knowledge Essential

• Ability to both influence and work across professional boundaries
• Well-developed verbal and written communication skills
• Influencing skills
• Evidence of managerial skills
• Experience of developing policies and procedures
• Able to command respect of multi-disciplinary team
• Computer literate as will be using a VDU most of the working day

Communication Essential

• Able to prioritise and manage own work
• Able to exercise autonomy and own initiative when dealing with issues within own specialist area of competence
• Able to prepare and present business cases
• Able to manage departmental and project budgets
• Ability to promote, implement and sustain change
• Able to communicate effectively with stakeholders

Personal Attributes Essential

• To approach tasks in a structured, organised and methodical fashion
• Possess advance and complex numeracy skills

Other Essential

• Able to work harmoniously with all members of staff as part of a team
• Able to communicate highly complex information to peers and across professional boundaries

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.

UK Registration

Applicants must have current UK professional registration.

Employer details

Employer name

Norfolk Community Health and Care NHS Trust

Address

Norwich Community Hospital, Bowthorpe Road, Norwich, NR2 3TU

Employer's website

https://www.norfolkcommunityhealthandcare.nhs.uk