Operational Lead

8103 Rhenus Warehousing Solutions Lutterworth Limited; Nuneaton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading logistics company in Nuneaton is seeking an individual for a Fixed Term Contract to manage customer relationships and oversee staff performance. This role involves ensuring compliance with Health & Safety standards and maintaining accurate stock records. Candidates should possess strong IT skills, excellent English communication abilities, and the capacity to work under pressure. Flexibility in working hours is essential, especially during peak times.

Qualifications

• Accurate and reliable.
• Able to work as part of a team as well as independently.
• Flexible with working hours to suit business needs.

Responsibilities

• Liaise and build relationships across all areas of the business.
• Manage and follow through customer queries.
• Ensure employee activity is captured using data capture systems.

Skills

Computer literacy

Excellent command of English

Ability to work under pressure

IT Skills including advanced Microsoft/Excel

Job description

Friday to Monday, 06:00 – 16:00 (38 hours a week)

Fixed Term Contract until 2nd January 2026

Key Responsibilities:

Liaise and build relationships across all areas of the business.

Liaise with Commercial Team – the role will include working closely with the customer and our commercial teams to develop the current and future customer strategies.

Promote the culture for ‘Staff Engagement’ and ‘Continuous Improvement’.

Planning, monitoring and organising staff to achieve day to day activities.

Managing and following through with customer queries.

Ensure any activity logs are kept up to date.

Ensure all appropriate reports are completed accurately and in a timely fashion.

Ensure all employee activity is captured using warehouse shop floor data capture system.

Comply with all relevant Health & Safety measures.

Ensure warehouse housekeeping is maintained to 5S standards.

Conduct appropriate employee administration related tasks such as Return to work, investigations, holiday planning etc.

Provide solutions to team issues taking into account policies and ethical practices.

Effective performance management of staff including provision of timely and accurate performance reviews.

Promote and adhere to accident reporting, security and health and safety procedures.

Ownership of stock accuracy maintenance in your area: investigate and resolve any discrepancies in a timely manner.

Support stock takes - when requested (note this will typically include weekends from time to time).

Create and maintain a positive team culture and work ethic, encouraging involvement from all team members.

Must be flexible with working hours to suit business needs especially during peak

What You Bring:

Knowledge & Skills

Computer literacy is essential.

Excellent command of the English language, both written and spoken.

Accurate and reliable.

Able to work as part of a team as well as on their own.

Ability to work under pressure and to tight deadlines.

IT Skills, including advanced Microsoft/Excel.

About Us

Are you looking for a new professional challenge in international trade? Then you've come to the right place. As an international customs service provider with over 592 employees in 17 countries, we create customised solutions through our expertise, innovative technology and value-added services. At ALS, we trust our dedicated experts and empower them to independently design compliant and efficient solutions. Our product portfolio ranges from customs clearance to customs consulting.

ALS is on a permanent growth course. This opens up long-term prospects for various specialists and career changers. We like things to be pragmatic and uncomplicated, and also support openness and fairness, collegiality and teamwork. Initiative and a can-do mentality are just as much a part of us as stability and foresight: Together, they make us strong for the future. Sounds like solid opportunities for committed professionals? That's exactly how it is.

Technical Support

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