Operational Intelligence Transformation Manager

United Utilities; Samlesbury; Hybrid; GBP 90,000 - 110,000; Full time

Benefits offered by this job

26 days annual leave

Pension up to 14%

Bonus up to 10.5%

Healthcare plan

Gym discounts

Best Doctors

Salary Finance

EVolve Car Scheme

Employee Assistance Plan

Parental leave

Job summary

United Utilities is seeking an inspirational Operational Intelligence Organisation Transition Manager to lead a transformational change programme across our water and wastewater business. You will champion new ways of working, embed OI capability, and drive improvements in performance, customer outcomes and regulatory compliance.

You will lead teams across office and field environments, align with the Strategic Roadmap, ensure training and engagement, and build capability at scale to leave a

Qualifications

• Degree, HNC or equivalent qualification in a relevant discipline.
• Strong planning, organisational, analytical and problem‑solving skills.
• Proven experience leading teams and developing high‑performing, collaborative cultures.
• Demonstrable continuous improvement and transformation expertise, delivering and embedding new ways of working.

Responsibilities

• Lead development and implementation of new Operational Intelligence ways of working.
• Embed OI capability across the business and support transformational change.
• Oversee incident coordination for OI platform contingencies and ensure resilience.
• Deliver strategic and operational plans aligned to business objectives.
• Drive problem-solving and cross-functional collaboration for performance improvements.
• Build strong relationships with internal and external stakeholders for delivery.
• Lead, coach and develop teams to foster high performance.
• Manage OI analytical and transformation projects in line with the roadmap.
• Maintain governance, quality assurance and documentation standards while driving improvement.

Skills

Planning

Organisational skills

Analytical thinking

Problem solving

Leadership

Change management

Stakeholder engagement

Education

Degree, HNC or equivalent qualification in a relevant discipline

Job description

The Role

We're looking for an inspiring and driven Operational Intelligence Organisation Transition Manager to lead a transformational change programme that will redefine how Operational Intelligence (OI) is embedded across our water and wastewater business.

In this high-impact role, you'll be at the forefront of organisational change, leading teams across both office and field environments to adopt new ways of working that improve operational performance, customer outcomes and regulatory compliance. You'll champion the development and implementation of Operational Intelligence capability, bringing people, processes and technology together to create lasting change.

Working closely with operational leaders and key stakeholders, you'll drive the delivery of our Strategic Roadmap by embedding new processes, procedures and quality standards, while ensuring our people have the training, support and engagement they need to succeed. This is a unique opportunity to influence business-wide transformation, build capability at scale and leave a lasting legacy across the organisation.

What you'll be doing

• Lead the development and implementation of new Operational Intelligence (OI) ways of working, driving continuous improvement, efficiency and quality.
• Embed OI capability across the business, supporting transformational change and adoption of best practice.
• Oversee major incident coordination for OI platform-related contingencies, ensuring operational resilience.
• Deliver strategic and operational plans that support business objectives and maximise resource effectiveness.
• Drive problem-solving, decision-making and collaboration to improve performance and long-term outcomes.
• Build strong relationships with internal and external stakeholders to support successful delivery and organisational change.
• Lead, coach and develop teams, fostering a high-performance culture and building capability.
• Manage OI analytical and transformation projects, ensuring alignment with the company's strategic roadmap.
• Maintain robust governance, quality assurance and documentation standards while driving continuous improvement.

What we're looking for

• Degree, HNC or equivalent qualification in a relevant discipline, supported by experience within the water and/or wastewater industry.
• Strong planning, organisational, analytical and problem‑solving skills, with the ability to translate complex challenges into practical solutions.
• Proven experience leading teams and developing high‑performing, collaborative cultures.
• Demonstrable continuous improvement and transformation expertise, with a track record of designing, delivering and embedding new ways of working that drive measurable business benefits.
• Excellent communication and influencing skills, able to engage stakeholders at all levels and successfully lead organisational change.
• Strong understanding of water and wastewater network operations and associated business processes.
• Proven ability to identify opportunities for innovation, drive operational excellence and deliver sustainable performance improvements.
• Experience delivering strategic projects and transformation programmes within the water industry or similar operational environments.
• Resilient, proactive and results‑focused, with the determination to see complex projects through to successful completion.
• A confident and credible leader who demonstrates enthusiasm, self‑awareness, continuous learning and the ability to motivate others to embrace change.

Benefits

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 10.5% performance‑related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company‑funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuyMORE Choices flexible benefits
• Enhanced parental leave schemes

About Us

Salary - Competitive Salary
Work Type - Hybrid
Job Location – Blackburn WWTW Cuerdale Lane, Samlesbury Blackburn Lancashire PR5 0UY
Role Type - Permanent
Employment Type - Full Time
Working Hours - 37.0 Hours per Week

United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.