Operational Improvements Manager

TN United Kingdom; Birmingham; On-site; GBP 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic Operational Improvements Manager to enhance operational efficiency and client experience. This pivotal role involves identifying strategic improvements, leading cross-departmental projects, and engaging with stakeholders to implement change. The successful candidate will have a proven track record in operational management, strong project management skills, and a collaborative approach to problem-solving. With a focus on continuous improvement and a commitment to employee well-being, this position offers an exciting opportunity to make a significant impact within the organization.

Benefits

25 days holidays plus bank holidays

Flexible pension schemes

Volunteering days

Westfield Health membership

Aviva Digital GP services

Flexible working arrangements

Qualifications

• Proven experience in operational management and process optimization.
• Strong project management skills with the ability to lead teams.

Responsibilities

• Conduct reviews of operational processes to identify inefficiencies.
• Lead projects to streamline operations and improve service delivery.
• Engage with stakeholders to build consensus on process changes.

Skills

Operational Management

Process Optimization

Project Management

Data Analysis

Lean Six Sigma

CRM Systems

Communication Skills

Problem-Solving

Tools

Project Management Tools

Process Automation Tools

Job description

The job description provided has a comprehensive overview of the role, responsibilities, and benefits. However, its formatting can be improved for better readability and engagement by properly structuring the content with appropriate HTML tags. Additionally, some repetitive content and minor inconsistencies should be cleaned up to enhance clarity and professionalism. Below is a refined version that maintains the original information while improving its presentation:

Operational Improvements Manager, Birmingham

Client: [Client Name]

Location: Birmingham, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 98fbe5575108

Job Views: 4

Posted: 02.05.2025

Expiry Date: 16.06.2025

Job Description

Your Role and What You'll Be Doing

The successful candidate will play a pivotal role in enhancing operational efficiency and client experience within the Client Experience and Operations Department. Reporting to the Head of Insight and Experience, this position focuses on identifying and implementing strategic improvements across various operational processes. The role is office-based two days a week and includes travel.

We are seeking a dynamic, strategic Operational Improvement Manager to drive transformative change across our operations.

Key Responsibilities:

1. Strategic Process Improvement:

• Conduct comprehensive reviews of existing operational processes to identify inefficiencies and areas for enhancement.
• Develop and implement strategic plans for process improvement, incorporating industry best practices and innovative approaches.

Project Leadership and Management:

• Lead cross-departmental projects to streamline operations, reduce costs, and improve service delivery.
• Utilize project management tools and methodologies to ensure timely and successful execution of initiatives.
• Establish clear metrics and KPIs to measure the impact of changes on operational performance and client satisfaction.

Collaboration and Stakeholder Engagement:

• Engage with stakeholders across the organization to gather input and build consensus on process changes.
• Facilitate workshops and training sessions to educate staff on new procedures and systems.
• Act as a liaison between the Client Experience and Operations Department and other teams to ensure cohesive strategies.

Change Management:

• Oversee the change management process, ensuring staff are informed and prepared for changes.
• Address resistance to change by providing support and clear communication about benefits.
• Monitor adoption of new procedures and make adjustments for smooth transitions.

About You

• Proven experience in operational management and process optimization.
• Strong project management skills with the ability to lead and motivate teams.
• Proficiency in data analysis and performance metrics.
• Familiarity with Lean Six Sigma or other continuous improvement methodologies.
• Experience with CRM systems and process automation tools.
• Excellent communication and leadership skills.
• Ability to work collaboratively with stakeholders at all levels.
• Strong problem-solving and decision-making abilities.

Our Benefits - What We Can Offer You

• 25 days holidays plus bank holidays; option to buy up to 35 extra hours.
• Generous, flexible pension schemes.
• Volunteering days – two paid days annually for a cause of your choice.
• Westfield Health membership, offering refunds on medical services, alongside Aviva Digital GP services.

We also offer various well-being initiatives, including our Flexible by Choice program, to support positive mental health and flexible working arrangements. We are proud to be ranked in the Best Workplaces for Wellbeing for Large Organisations 2024.

Our responsible business programs focus on diversity, inclusion, social responsibility, community investment, and climate action, embodying our core values and purpose.